Senior Subservicing Oversight Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily interactions with various subservicing clients

• Manage ongoing deliverables for clients and implement necessary updates in response to changing requirements

• Participate in client meetings and conference calls

• Provide support to clients as well as the Freedom Correspondent and Servicing Transfer Teams

• Proactively address client needs and improve reporting deliverables

• Develop efficient oversight processes

• Maintain ongoing relationships with Freedom's outsourced vendors for subserviced portfolios

• Coordinate monthly invoicing processes with all subservicing clients

• Keep Freedom's shared-drive files organized for client documentation

• Guide inbound and outbound Servicing Transfer Teams during client transfer initiatives

• Assist the Senior Leadership Team with new client initiatives

• Complete special projects or strategic initiatives as assigned

• Adhere to company policies and procedures

• Perform other related tasks as assigned

• No supervisory responsibilities

⛳️ Requirements

• A high school diploma or equivalent is required

• 5-10 years of experience in mortgage loan servicing is preferred

• Ability to interact with all levels of the business and meet functional requirements

• Excellent communication skills

• Proficient in various servicing and MS-Office applications

• Experience with Loan Serv is preferred

• Strong organizational skills

• In-depth understanding of subservicing and client relationships

• Familiarity with client billing, remittance, and cash flow processes

• Experience with Fannie Mae and Freddie Mac investor reporting

• Knowledge of setting up new GSE relationships, including the necessary documentation

• Experience managing relationships with subservicing clients

• Diverse experience across multiple areas of mortgage loan servicing

• Ability to communicate effectively and professionally with both external and internal Lines of Business

• Capability to present information clearly in professional documents and instructions to external clients and Servicing line of Business partners

• Proficiency in calculating and utilizing technical tools to create formulas and analyze complex data sets through modeling analysis to ensure accuracy

• Ability to interpret complex agency guidelines and legal documents

• Skill in addressing problems involving multiple variables in time-sensitive and high-pressure situations

• Reliable and punctual attendance is essential

• Capability to occasionally lift and/or move up to 25 pounds

🏝️ Benefits

• Remote work arrangement

• Equal employment opportunity protections

• Reasonable accommodations for disabilities