Epic Application Analyst – Hospital Billing/Claims

This is a fully remote position, open to applicants in Alabama, +32 more states.

📋 Description

• Identify, map, measure, analyze, and enhance routine to moderately complex clinical and business processes, challenges, and information requirements for designated Epic applications.

• Conduct current and future workflow analysis while mapping critical business processes utilizing business process reengineering techniques, industry standards, and best practices.

• Create business requirements documentation utilizing case diagrams, data flow diagrams, data models, and object models.

• Assess whether proposed solutions fulfill business and clinical needs.

• Convert user requirements into functional and technical design specifications and review them with users.

• Prioritize requirements based on business priorities and discuss technological impacts.

• Configure relevant systems to align with business requirements.

• Develop test plans, test cases, and test scripts.

• Execute unit, integration, system, and end-user acceptance testing; monitor problem reports and document outcomes.

• Create training materials and deliver training for clients, support staff, trainers, and end users.

• Oversee system functionality and clinical and business processes, implementing changes as necessary.

• Clarify assigned applications and related systems to users while assisting with application functionality and process flow.

• Develop and maintain product documentation, workflows, requirements, functional specifications, installation instructions, test procedures, user manuals, procedures, and troubleshooting guidelines.

• Complete change and quality control documentation in accordance with department standards.

• Communicate project status and updates to clinic users, including potential delays or downtime.

• Manage multiple user requests and balance priorities effectively.

• Schedule and oversee application version upgrades.

• Act as a resource for assigned applications and provide support and troubleshooting assistance.

• Respond to user inquiries as necessary.

⛳️ Requirements

• Hospital Billing and Claims certification/accreditation preferred.

• Claims experience preferred.

• Obtain within six months and maintain annual educational requirements for EPIC certification(s) as mandated by the department.

• Bachelor's Degree (or equivalent knowledge) in Computer Science or a related field.

• Typically requires three years of experience in an IT or clinical environment with expertise in business process mapping, analysis, defining business and user requirements, acceptance testing, and documentation.

• Familiarity with applications, operating systems, and databases, including fundamental hardware, platform, connectivity, and interface design.

• Experience with Epic and other healthcare applications.

• Project management experience and proficiency in using project management software.

• Ability to work with minimal supervision, manage multiple tasks, prioritize effectively, and complete assignments in a timely manner.

• Strong organizational and analytical skills.

• Excellent problem-solving and issue resolution abilities.

• Strong written and verbal communication skills.

• Capability to collaborate closely with healthcare application users, vendors, and technical professionals.

• Ability to translate user requirements into system specifications.

• Understanding of change management practices and procedures.

• Comprehension of technical components and their relevance to applications.

• Willingness to undertake work-related travel.

• Ability to operate all necessary equipment to fulfill job duties.

• Capability to lift up to 40 lbs. occasionally.

🏝️ Benefits

• Eligibility for benefits.

• Competitive compensation package.

• Premium pay options such as shift differentials, on-call pay, and more based on the teammate's role.

• Incentive pay available for select positions.

• Opportunity for annual salary increases based on performance evaluations.

• Paid Time Off programs.

• Medical, dental, vision, life, and Short- and Long-Term Disability benefits.

• Flexible Spending Accounts for qualifying healthcare and dependent care expenses.

• Adoption assistance and paid parental leave.

• Defined contribution retirement plans with employer matching.

• Additional financial wellness programs.

• Educational Assistance Program.

• Career development initiatives.

• Well-being programs.