Senior Strategic Implementation Specialist – Americas, West

This is a fully remote position, open to applicants in United States, +1 more state.

📋 Description

• Oversee and implement Ashby’s solution for new Strategic customers, primarily within the Enterprise sector, from start to finish.

• Create and execute implementation strategies to ensure a positive customer experience and quick realization of value.

• Outline project tasks, coordinate with stakeholders, communicate project timelines, and deliver outcomes in line with expectations.

• Simultaneously manage multiple complex onboarding and implementation projects.

• Monitor teams and key milestones to ensure implementations remain on track.

• Act as a proactive guide and advocate for customers throughout the implementation process.

• Assess customer needs and customize implementations to meet specific criteria.

• Manage change initiatives and assist customers in adopting new systems and methodologies.

• Provide guidance on software best practices to maximize value for customers.

• Recognize overarching customer opportunities and enhance internal processes.

• Collaborate with stakeholders from Customer Success, Sales, Product, Engineering, and Operations.

• Leverage metrics and analytics to drive decisions and evaluate success.

• Mentor and support customers to facilitate their growth.

⛳️ Requirements

• Minimum of 2 years’ experience in managing implementations for a complex SaaS product.

• Extensive background in executing multiple complex onboarding and implementation projects simultaneously within a high-growth B2B SaaS environment.

• Proven experience in defining project scope, aligning stakeholders, communicating project timelines, tracking progress, and achieving results.

• Competence in operating effectively in a remote-first work environment.

• Willingness to travel less than 10% for strategic customer interactions as needed.

• Strong grasp of complex, configurable B2B SaaS products and their technical nuances.

• Familiarity with multi-step workflows, various core workflows, and system integrations.

• Experience in navigating change management processes and facilitating customer adaptation to new systems.

• Capability to provide customers with advice on software best practices.

• Excellent customer-facing, technical, analytical, and interpersonal skills.

• Ability to communicate clearly and effectively, breaking down complex concepts into understandable themes.

• Strong problem-solving and critical-thinking abilities.

• Experience in process and workflow enhancements.

• Detail-oriented with strong technical proficiency.

• Data-driven mindset utilizing metrics and analytics.

• Flexibility in a fast-paced and evolving environment.

• Eagerness and capability to mentor customers.

• Experience with Ashby or ATS is a plus but not mandatory.

🏝️ Benefits

• Competitive salary.

• Equity and stock options.

• Ten-year exercise window for stock options.

• Unlimited paid time off, with a recommendation of four weeks per year.

• Twelve weeks of fully paid family leave for employees in the US.

• Generous budget for equipment, software, and office furnishings.

• Monthly education budget of $100.

• Coverage for more costly educational items, such as conferences, with manager approval.

• High-quality work environment that allows time to execute tasks correctly.

• A product and customer experience that employees can take pride in.