Senior Staff Software Engineer, Content Intelligence

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the complete design of Arc's AI platform, which encompasses model routing, prompt management, vector storage, and agentic runtimes.

• Spearhead significant architectural modifications through solution design, security assessments, phased rollouts, and deprecation processes.

• Establish a clear technical direction throughout the organization and its related services.

• Manage and enhance evaluation infrastructure and collective AI quality metrics.

• Direct the safe integration of new models via staged rollouts, quality assessments, and recovery strategies.

• Define and uphold AI guardrails for users, tenants, platform reliability, and alignment with product goals.

• Implement multi-tenancy and ensure tenant isolation in new developments.

• Collaborate with the Security team on privacy-by-default initiatives, threat modeling, secure design evaluations, and vulnerability management.

• Oversee the release process from customer testing environments to production across regions, including hotfixes.

• Engage in the on-call rotation.

• Establish and monitor metrics related to system health, customer engagement, and essential business workflows.

• Work alongside operations and customer enablement teams on customer setup and onboarding processes.

• Shape the product roadmap and advocate for product-area priorities in collaboration with product and engineering leadership.

• Facilitate mob programming sessions, design evaluations, and architectural discussions.

• Mentor engineers and assist in overcoming obstacles through collaborative efforts and design partnerships.

⛳️ Requirements

• Over 8 years of experience in designing, developing, and managing backend distributed systems at scale, with substantial expertise in setting technical direction at senior, staff, or principal levels.

• Proven capability to lead and design across teams, influence technical direction without direct authority, and maintain accountability for results dependent on other teams' contributions.

• Strong proficiency in Python, including experience in production API development using FastAPI or a similar framework.

• Extensive experience with AWS services, including Lambda, ECS, S3, CloudFront, DynamoDB, Bedrock, CodePipeline, and CodeBuild.

• Familiarity with infrastructure as code frameworks such as Terraform, OpenTofu, Terragrunt, CloudFormation, or equivalent tools.

• Practical experience in constructing production AI systems, involving model routing, retrieval architecture, embedding and chunking strategies, reranking, streaming responses, guardrails, and evaluation harnesses.

• Experience with multi-tenant SaaS architecture, including enforcement of tenant isolation, per-tenant configuration, and usage monitoring.

• Demonstrated clarity in writing across design documents, roadmaps, and runbooks.

• Equivalent practical experience will be considered equally; formal education is not mandatory.

• Preferred: experience at production scale with vector embeddings, storage, and retrieval.

• Preferred: familiarity with tools such as Temporal, Kafka, MongoDB Atlas, Datadog or similar, various model providers and hosting alternatives, OpenAPI, AI-assisted development tools, large-scale multilingual or regional production systems, media/publishing/newsroom technology, streaming media, or rich content delivery workflows, and multimodal AI tools.

🏝️ Benefits

• Competitive medical, dental, and vision insurance coverage.

• Company-funded pension plan and 401(k) matching.

• Three weeks of vacation and up to three weeks of paid sick leave.

• Nine paid holidays and two personal days.

• 20 weeks of paid parental leave for all new parents.

• Comprehensive mental health resources.

• Backup care and caregiver concierge services.

• Gender-affirming services.

• Pet insurance coverage.

• Free digital subscription to Post.

• Leadership and career development programs.