Senior Staff Software Engineer, AI-Native Engineering

atServiceNowRemoteUS flagCaliforniaFull-timeAI EngineerSenior$171.9k – $300.8k/year

Posted 17 hours ago

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee the design and implementation of intricate, cross-departmental features from architecture to production operations.

• Develop AI-native functionalities including agent loops, tool interfaces, prompt and context layers, as well as retrieval and evaluation systems.

• Establish and promote the use of AI across various areas such as code generation, test automation, reviews, triaging, and documentation.

• Assess the effectiveness of AI-driven development methodologies and disseminate successful strategies.

• Provide mentorship to senior and mid-level engineers.

• Set benchmarks for code quality, observability, and responsible AI practices.

• Collaborate with product, UX, and engineering leaders to transform vague challenges into clear, actionable plans.

• Take ownership of production quality, including defect triaging, release preparedness, and gate reviews.


⛳️ Requirements

• A minimum of 12 years of experience in software engineering.

• Proven history of technical leadership at the staff level or its equivalent.

• Experience in utilizing or critically evaluating the integration of AI in work processes, decision-making, or problem-solving.

• Current, practical expertise in AI-assisted and agentic development.

• Strong command of TypeScript or another statically typed programming language.

• Excellent system design capabilities.

• Practical experience in developing or integrating LLM-based features, including prompt design, context management, retrieval, and evaluating cost/latency trade-offs.

• Familiarity with agentic architectures, encompassing tool usage, orchestration, and human-in-the-loop controls.

• Proficient in written and verbal communication, including the ability to brief senior leaders and align multiple teams.

• Understanding of enterprise SaaS, multi-tenant systems, and secure, compliant software delivery practices.


🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

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