Senior Staff Engineer, ServiceNow – ITSM, Scripting

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and execute ServiceNow solutions that meet both business and customer needs.

• Configure and tailor ServiceNow ITSM applications and associated platform features.

• Create custom applications, workflows, Flow Designer flows, and automation solutions.

• Establish and maintain integrations utilizing REST APIs, SOAP web services, Integration Hub, and MID Server.

• Implement and manage ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications.

• Design scalable, reusable, and maintainable ServiceNow components in accordance with platform best practices.

• Engage in solution architecture discussions and offer technical recommendations.

• Conduct code reviews to ensure compliance with development standards and governance guidelines.

• Mentor and assist junior developers to improve team capabilities.

• Support ServiceNow upgrades and guarantee application compatibility across different releases.

• Troubleshoot production issues while optimizing platform performance and stability.

• Collaborate with business stakeholders, architects, and cross-functional teams to deliver high-quality solutions.

• Participate in Agile ceremonies including sprint planning, estimation, demos, and retrospectives.

• Champion continuous improvements and ensure the successful execution of ServiceNow projects.

⛳️ Requirements

• Minimum of 7.5 years of experience.

• Extensive experience in ServiceNow ITSM implementation, customization, and development.

• Proficient in ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications.

• Strong development experience in ServiceNow using JavaScript and Glide APIs.

• Experience in creating custom scoped applications with App Engine.

• Hands-on expertise with Flow Designer, Integration Hub, Update Sets, and Scoped Applications.

• Experience in developing integrations through REST APIs, SOAP services, Integration Hub, and MID Server.

• In-depth understanding of ServiceNow ITSM processes and best practices.

• Experience with Service Portal; familiarity with UI Builder is a plus.

• Proven track record in designing scalable and reusable ServiceNow solutions for enterprise settings.

• Exposure to CSM or other ServiceNow modules is advantageous.

• Strong analytical, troubleshooting, and problem-solving capabilities.

• Excellent communication and stakeholder management abilities.

• Capacity to mentor junior developers and function effectively in an Agile delivery environment.

• CSA certification along with any two ServiceNow Mainline Certifications is required.

• Bachelor’s or master’s degree in computer science, Information Technology, or a related discipline.

🏝️ Benefits

• Remote work opportunities.

• Dynamic and flat work culture.

• Mentorship and support for junior developers.

• Opportunities to engage with products, services, and experiences at scale across various devices and digital platforms.