Senior Staff Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and execute ServiceNow solutions that meet business and customer needs.

• Configure and tailor ServiceNow ITSM applications along with associated platform functionalities.

• Create custom applications, workflows, Flow Designer flows, and automation solutions.

• Establish and sustain integrations utilizing REST APIs, SOAP web services, Integration Hub, and MID Server.

• Implement and oversee ACLs, UI Policies, Client Scripts, Script Includes, Scheduled Jobs, and Notifications.

• Design ServiceNow components that are scalable, reusable, and maintainable, adhering to platform best practices.

• Engage in solution architecture discussions and offer technical insights.

• Conduct code reviews to ensure compliance with development standards and governance policies.

• Mentor junior developers to strengthen team capabilities.

• Assist with ServiceNow upgrades while ensuring application compatibility across different releases.

• Diagnose production issues and enhance platform performance and stability.

• Collaborate with business stakeholders, architects, and cross-functional teams to provide high-quality solutions.

• Take part in Agile ceremonies such as sprint planning, estimation, demonstrations, and retrospectives.

• Promote continuous improvements and guarantee successful delivery of ServiceNow projects.

⛳️ Requirements

• Over 7.5 years of professional experience.

• Extensive experience in ServiceNow ITSM implementation, customization, and development.

• Proficient in ServiceNow scripting, encompassing Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Scheduled Jobs, and Notifications.

• Strong development experience with ServiceNow using JavaScript and Glide APIs.

• Familiarity with creating custom scoped applications utilizing App Engine.

• Practical experience with Flow Designer, Integration Hub, Update Sets, and Scoped Applications.

• Skilled in developing integrations using REST APIs, SOAP services, Integration Hub, and MID Server.

• Comprehensive understanding of ServiceNow ITSM processes and industry best practices.

• Experience with Service Portal; knowledge of UI Builder is a plus.

• Capability to design scalable and reusable ServiceNow solutions for enterprise-level environments.

• Familiarity with CSM or other ServiceNow modules is advantageous.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Excellent communication skills and stakeholder management experience.

• Ability to guide junior developers and thrive in an Agile delivery setting.

• CSA certification along with any two ServiceNow Mainline Certifications is essential.

• Bachelor’s or master’s degree in computer science, Information Technology, or a related discipline.

🏝️ Benefits

• Work remotely from India.

• Enjoy a dynamic and flat organizational culture.

• Opportunity to collaborate with a global team of over 17,700 experts across 39 countries.