Senior Staff AI Agent Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Manage the complete technical relationship with enterprise clients.

• Convert intricate business problems into AI solutions utilizing the Moveworks Platform.

• Act as the main technical liaison during the solution design, implementation, and launch phases.

• Promote usage and achieve measurable results across 3–5 key customer engagements.

• Design and implement AI solutions tailored to customer business needs.

• Create innovative AI Agent frameworks, architectural patterns, or tools.

• Develop and implement secure, high-performance integrations with ServiceNow, Workday, Okta, Jira, and other enterprise systems.

• Provide guidance to customers on Agentic AI roadmaps and enhance their teams' skills.

• Define the multi-year technical strategy for the platform.

• Manage intricate cross-functional workflows among Engineering, Product, Customer Success, and Sales teams.

• Generalize customer solutions into reusable templates and disseminate insights.

• Mentor engineers to facilitate their technical advancement.

• Willingness to travel up to 25% of the time.

⛳️ Requirements

• Over 12 years of experience in a customer-facing technical capacity — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer.

• Alternatively, relevant experience with appropriate educational background.

• Proven history of fostering successful technical adoption with mid-to-large enterprise clients.

• Experience in designing, developing, and launching comprehensive workflows and automations.

• Proficient with REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang).

• Strong ability to independently determine methods and procedures while exercising sound judgment.

• Experience in leading projects and coordinating team efforts.

• Strong connections across various departments and key external stakeholders.

• Willingness and capability to travel up to 25% of the time.

• Ability to work across multiple business functions and technical areas.

• Familiarity with ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta.

• Knowledge of Linux and Windows environments and command line usage.

• Up-to-date understanding of AI tools, frameworks, and agentic design patterns.

🏝️ Benefits

• Equity (when applicable).

• Variable/incentive compensation.

• Health plans.

• Flexible spending accounts.

• 401(k) Plan with company match.

• Employee Stock Purchase Plan (ESPP).

• Matching donations.

• Flexible time away plan.

• Family leave programs.

• Flexible or remote work options.

• Employee accommodations and accessible application support.