Senior SRE Engineer – Observability & Reliability

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the administration and ongoing development of Datadog as the primary observability platform, encompassing APM, traces, log pipelines, metrics, RUM, Synthetics, SLOs, monitors, and Cloud SIEM.

• Guarantee extensive observability coverage for production environments on AWS, which includes ECS, Lambda, API Gateway, DynamoDB, EventBridge/SQS, CloudFront, and WAF.

• Establish and monitor SLIs and SLOs for essential journeys, keeping track of error budget consumption.

• Create alerts that focus on signals by reducing false positives, duplicate notifications, and ineffective monitors.

• Integrate and review security logs, such as CloudTrail, GuardDuty, Inspector, Macie, and VPC Flow Logs.

• Lead critical incident response efforts, including triage, event correlation, clear communication, and management of RCAs and postmortems.

• Uphold technical governance by developing runbooks and playbooks and supporting Change Management workflows in Jira Service Management.

• Aid in PCI DSS compliance by generating monitoring, logging, and FIM evidence, as well as assisting in audits and penetration testing.

• Oversee Observability FinOps by optimizing Datadog expenses related to retention, log indexing, and metric cardinality.

• Act as the technical point of reference and owner for platform observability and reliability.

⛳️ Requirements

• Proven, hands-on experience (8+ years) in SRE, Observability, or supporting mission-critical environments.

• In-depth, advanced knowledge of the Datadog platform, including APM, Traces, Logs, Synthetics, SLOs, and Dashboards.

• Strong understanding of AWS architecture with a focus on operational troubleshooting, covering CloudWatch, CloudTrail, ECS, Lambda, queues, and events.

• Experience in managing incidents, problems, and changes (ITIL or equivalent).

• Demonstrated ability to create structured technical documentation, such as runbooks, playbooks, and postmortems.

• Capacity to execute, troubleshoot, and deliver promptly, without being confined to theoretical or architectural frameworks.

• Capability to independently manage the observability discipline and prioritize tasks without requiring micromanagement.

• Excellent adaptability to dynamic workflows, receptiveness to feedback, and a commitment to continuous improvement.

• Strong interpersonal skills for effective and transparent collaboration with engineering, QA, and product teams.

• Proficient to fluent in English.

• Experience in payments, fintech, or PCI DSS-regulated settings.

• Familiarity with Cloud SIEM and AWS security tools, including GuardDuty, Inspector, and Macie.

• Proficiency in Observability as Code practices using Terraform and the Datadog API.

• Ability to read and analyze Go and/or TypeScript/Node.js code for diagnostic support.

🏝️ Benefits

• Life insurance.

• Access to the Wellhub ecosystem (formerly Gympass).

• Assistance from technical and management back-office teams to facilitate accelerated onboarding and ongoing support throughout your journey.