Senior Solutions Engineer, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Sales and Success teams to guide technical discovery and present customized demonstrations.

• Illustrate how ClickUp, its integrations, and AI-driven workflows align with customer requirements.

• Design and oversee proof-of-value or proof-of-concept initiatives.

• Convert stakeholder needs into solution proposals, workflow designs, reporting strategies, and simplified technical architectures.

• Assist in technical validation for live opportunities, addressing integration discussions, data migration issues, security and process inquiries, and RFP responses.

• Create bespoke reports, dashboards, and demonstration environments that reflect actual customer scenarios.

• Keep up-to-date with product capabilities and releases, linking new features to customer demands.

• Collaborate with Account Executives, Customer Success, Product, and Engineering to eliminate obstacles and enhance the customer experience.

⛳️ Requirements

• Proven experience in a customer-facing technical position within software, such as pre-sales, solutions engineering, sales engineering, technical consulting, implementation, or a closely related field.

• Established capability to lead technical discovery sessions, live demonstrations, and solution discussions with both business and technical stakeholders.

• Proficient in transforming vague customer challenges into structured recommendations, compelling narratives, and actionable next steps.

• Comfortable discussing APIs, integrations, automation, data flows, and change-management considerations in a manner that is clear and customer-friendly.

• Excellent presentation and executive communication skills, with the ability to persuade both technical and non-technical audiences.

• Consultative and outcomes-focused judgment that balances technical expertise with commercial urgency.

• Capacity to handle multiple customer opportunities and priorities with accountability, flexibility, and clear follow-through.

• Experience in supporting intricate B2B SaaS evaluations involving multiple stakeholders and proof-of-value projects.

• Familiarity with workflow, collaboration, productivity, CRM, support, or automation platforms.

• Practical experience with integration platforms, web services, APIs, or related solution-design tools.

• Background in business process mapping, value-based selling, and technical storytelling.

• Exposure to AI-enabled product workflows and the ability to articulate their tangible customer benefits.

• Effective collaboration across U.S. business hours.

• Must be legally authorized to work in the country of residence.

• ClickUp cannot sponsor or assume sponsorship of an employment visa for roles beyond engineering and product.

🏝️ Benefits

• Equity

• 401k

• Health, Dental, and Vision insurance

• Spending accounts

• Life & Disability

• Paid parental leave

• Flexible paid time off

• Enhanced employee assistance program

• Employee wellness stipend

• Professional development stipend