Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and facilitate the technical deployment of Singular’s platform, encompassing scoping, planning, onboarding, validation, and post-launch technical guidance.

• Provide senior-level technical stewardship and consistency for high-priority customer accounts throughout the Americas, addressing complex implementations, escalations, and ongoing technical advisory requirements.

• Lead or assist in intricate investigations related to SDK, API, attribution, web-to-app, server-to-server, event tracking, data validation, and reporting.

• Utilize SQL, logs, APIs, internal tools, and customer-supplied technical context to examine data quality, attribution, and implementation challenges.

• Establish trust with customer engineering, marketing, analytics, and business stakeholders through effective communication, structured problem-solving, and dependable follow-up.

• Collaborate with Customer Success and Sales teams to enhance customer satisfaction, retention, growth, and technical confidence.

• Work alongside Engineering and Product teams to pinpoint customer-driven product gaps, recurring implementation trends, and roadmap possibilities.

• Coordinate with Support and Customer Success to ensure technical issues are directed through the appropriate channels with clear ownership, context, and follow-up.

• Leverage AI tools to enhance implementation workflows, expedite technical troubleshooting, summarize customer/account context, generate reusable documentation, analyze technical patterns, and create lightweight internal tools or scripts that minimize repetitive manual tasks.

• Create internal playbooks, training materials, documentation, and workflow enhancements that facilitate the scaling of the Solution Engineering team.

• Support technical sales efforts for both new and existing accounts when deeper implementation or feasibility knowledge is required.

• Prioritize customer product or feature requests and communicate them effectively to Product, providing the necessary technical context and business implications.

⛳️ Requirements

• Over 5 years of experience in Solution Engineering, Technical Account Management, Implementation Engineering, Sales Engineering, Software Engineering, or a comparable technical customer-facing position.

• Proven experience in supporting complex customer implementations or enterprise-level technical accounts.

• Strong technical troubleshooting abilities and a knack for deconstructing ambiguous technical issues.

• Experience with the integration or support of mobile SDKs, REST APIs, event tracking, data integrations, or analytics platforms.

• Proficient in writing SQL queries and investigating data quality, reporting, or attribution challenges.

• Comfortable working within Mac, UNIX, or command-line environments.

• Capable of reading, debugging, or writing lightweight scripts, preferably in Python.

• Exceptional communication skills for both customer-facing and internal technical discussions.

• Ability to articulate complex technical concepts clearly to engineering, marketing, analytics, and business stakeholders.

• An independent, quick learner who can function effectively in a fast-paced, globally distributed setting.

• Strong service orientation, ownership mentality, and the ability to foster trust with customers and cross-functional colleagues.

• A passion for creating, improving processes, and developing scalable solutions instead of merely addressing one-off problems.

🏝️ Benefits

• Equal Opportunity Employer

• Flexible work arrangements

• Professional development opportunities