Senior Solutions Engineer

📋 Description

• Become an early member of a rapidly growing team dedicated to addressing technical and customer challenges effectively.

• Collaborate with our Sales team to convey the overall Grafana value proposition, vision, and strategy to clients.

• Take responsibility for the technical engagement with customers and assist in closing fast-paced opportunities through extensive competitive knowledge, technical expertise, and credibility.

• Present product and technical information to both potential and existing customers.

• Actively engage with customers and internal teams to establish a feedback loop regarding our products and the competitive landscape.

• Facilitate product discussions based on needs and insights gathered from customer interactions.

• Collaborate with the team to improve documentation, write blog posts, record videos, contribute to knowledge base articles, and create various public and internal enablement materials.

⛳️ Requirements

• Ideally situated in the Central Region of the US.

• Over 5 years of technical pre-sales experience, preferably with Open Source technologies or in the Metrics/Monitoring sector. While we plan to onboard more junior members later, we currently seek team members who can start contributing immediately.

• As a startup, your responsibilities will be diverse and complex, necessitating strong judgment, collaboration, and leadership skills.

• Being a remote-first organization, you will need to adapt to working and collaborating with a global team.

• Excellent written and verbal communication skills are essential for collaborating with our remote-first internal teams and our international customers. You should be adept at articulating our value proposition and the technical benefits of our products.

• A passion for solving technical challenges and a knack for providing innovative solutions to our clients will be vital.

• A technical mindset and a desire for technical growth are important. Ideal candidates may be recent graduates from coding bootcamps or have prior post-sales or engineering experience—we look forward to seeing the unique experiences and skills you bring!

• You should be self-driven, proactive, innovative, and possibly have undertaken brave initiatives in your life!

🏝️ Benefits

• 100% Remote, Global Culture - As a fully remote company, we unite talent from across the globe, fostered by a culture of collaboration and shared purpose.

• Scaling Organization – Engage in meaningful work within a high-growth, dynamic environment.

• Transparent Communication – Anticipate open decision-making processes and regular company-wide updates.

• Innovation-Driven – Enjoy autonomy and support to deliver exceptional work and explore new ideas.

• Open Source Roots – Grounded in community-driven values that influence our working methods.

• Empowered Teams – We maintain a high-trust, low-ego culture that prioritizes results over appearances.

• Career Growth Pathways – Clear opportunities for career development and advancement.

• Approachable Leadership – Leadership that is transparent, visible, and personable.

• Passionate People – Join a team of intelligent, supportive individuals who care deeply about their work.

• In-Person Onboarding - We want you to succeed from day one alongside your fellow new ‘Grafanistas’ to understand our operations and culture.

• Balance is Key - We offer a global annual leave policy of 30 days per year, with 3 days of your annual leave allocated for Grafana Shutdown Days, allowing the team to truly disconnect. *We will comply with local regulations where applicable.