Senior Solutions Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborates with pre-sales and post-sales teams as well as go-to-market teams to grasp customer requirements, create proposals, formulate RFP/RFI responses, provide tailored presentations, and communicate solution value and ROI.

• Leads discovery sessions to collect business and technical requirements, identify challenges, and align customized solutions.

• Conducts tailored product demonstrations, addresses technical questions, and supports proof-of-concept or trial engagements to validate feasibility and value.

• Facilitates workshops for solution design with customers and partners, architects scalable SaaS/cloud solutions, defines data, cloud, and integration strategies, and prepares technical documentation and proposals.

• Performs technical feasibility assessments, evaluates risks, costs, and timelines, and advises project teams on implementation strategies.

• Bridges communication among product, engineering, and client teams to ensure alignment, escalate technical issues, and incorporate customer feedback into product development.

• Establishes trusted relationships with C-level and senior stakeholders, acts as a strategic advisor, uncovers expansion and upsell opportunities, and advocates for customer needs internally.

• Guides customers through technical onboarding, integration, performance optimization, and security reviews; supports both pre-sales and post-sales phases to ensure successful implementation; and provides technical training and enablement for customers and partners.

• Offers ongoing support and troubleshooting for clients post-deployment.

• Creates and maintains technical documentation, user guides, training materials, and reusable assets such as playbooks, best practice guides, and white papers.

• Supports and contributes to NASCO thought leadership presentations and position papers about our solutions, represents the company at industry events and webinars, and participates in beta tests, pilot programs, and feedback loops to validate new features.

• Monitors solution adoption and performance after implementation, collaborates with the broader organization including product, business value, and partnerships to assess adoption and performance.

• Analyzes results, measures ROI, and suggests enhancements.

• Conducts market and competitive analysis to effectively position solutions and highlight differentiators.

⛳️ Requirements

• Exhibits a deep understanding and support for SaaS products, data and analytics, and conveys business value through compelling solution narratives and ROI outcomes.

• Communicates complex technical concepts clearly and persuasively to executive and diverse audiences, adapting presentations and documentation for different stakeholder levels.

• Applies structured analytical and strategic thinking to translate business objectives into technical solutions, showcasing advanced problem-solving and creative solution design in complex environments.

• Develops strong customer relationships through emotional intelligence, empathy, and consultative influence.

• Effectively manages multiple projects, schedules, and stakeholders under pressure, coordinating with others to ensure alignment with project timelines and deliverables.

• Creates and maintains technical documentation, user guides, training materials, and reusable assets.

• Provides technical training and enablement for customers and partners.

• Performs technical feasibility assessments, risk analysis, and offers advice to project teams on implementation strategies.

• Utilizes CRM platforms (e.g., Salesforce, HubSpot) and demonstrates proficiency in data modeling and database technologies.

• Demonstrates experience with programming or scripting languages (e.g., Python, Java, SQL) for solution prototyping and troubleshooting.

• Capable of delivering thought leadership through conference speeches, webinars, or publishing white papers.

• Conducts competitive and market analysis to effectively position solutions and showcase differentiators.

• 8+ years of experience in solution architecture, technical sales, or customer-facing technical roles.

• 5 years of experience in the healthcare sector is required.

• Experience with large-scale SaaS implementations and user adoption strategies.

• Familiarity with enterprise B2B sales environments involving multi-million dollar deal sizes.

• Bachelor's degree in Engineering, Computer Science, or a related technical field, or equivalent experience.

🏝️ Benefits

• Physical and Mental Health Benefits.

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans.

• Telehealthcare – for Medical and Behavioral visits.

• Generous PTO with buy/sell options.

• 9 Company holidays, a floating day off, and a day off for volunteering.

• Employee Assistance Program.

• Wellness program - earn insurance discounts or credit towards health-related items.

• Financial Health Benefits.

• 401K Plan with employer matching contributions.

• Company-funded spending/reimbursement accounts to assist with out-of-pocket medical expenses.

• Bonus and Recognition programs.

• Tuition Assistance.

• Consultation with a financial planner.

• Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available.

• Group Discount programs - mobile, technology services, etc., to help you save money.

• E-Learning – Comprehensive and current library of e-learning and performance support assets, accessible on demand and at no cost.