Senior Solution Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Lead professional services projects with some of the largest companies globally, serving as the design face (Solution Manager) to ensure continuity across platform functions and various solution architects.

• Responsible for the overall design of customer implementations, advocating for industry and technology best practices.

• Collaborate with Coupa Engagement Manager project managers to provide design leadership and accountability in our approach to customer success.

• Build and nurture relationships with key stakeholders from customer organizations.

• Drive key decision-making processes and prepare materials to support project progress and deliverables.

• Mentor and develop talent, both in project settings and beyond, to meet consulting expectations and ensure the right skill mix for customer success.

• Expand and deepen your understanding of Coupa and the source-to-pay process to communicate effectively and clearly.

• Work alongside documentation and product management teams to share insights and enhance content and product development.

• Engage customers in meaningful discussions about their business needs rather than focusing solely on feature/function basics.

• Adhere to and promote the Coupa implementation methodology to ensure customers follow best practices.

• Operate effectively in both individual and team settings, whether on-site or off-site with customers.

⛳️ Requirements

• Proven experience managing a professional services team or consulting projects.

• Over 7 years of experience in a consultative, project-oriented environment, either internally or with a consulting firm.

• Ability to thrive in a fast-paced and dynamic environment.

• Strong focus on team success along with a commitment to customer success.

• Extensive experience with Coupa products and the source-to-pay process.

• Familiarity with Project Management principles that support software implementations and customer transformations.

• Proficient in addressing challenging or complex business problems, simplifying issues, establishing decision frameworks, and guiding a team towards recommended solutions.

• Exceptional client management skills, capable of collaborating with customers to execute an implementation plan that ensures a swift and successful go-live.

• Previous senior consulting experience with competing applications such as Ariba, Ivalua, Jaggaer, or GEP is highly beneficial.

• Excellent written and verbal communication skills.

• Experience in configuring and delivering software demonstrations is essential.

• Proficient in developing workshop plans tailored to project scopes, preparing materials, and facilitating workshops to achieve targeted outcomes.

🏝️ Benefits

• Pioneering Technology: At Coupa, we lead in innovation, utilizing the latest technologies to empower our customers with enhanced efficiency and visibility in their spending.

• Collaborative Culture: We cherish collaboration and teamwork, fostering a culture rooted in transparency, openness, and a shared commitment to excellence.

• Global Impact: Become a part of a company where your contributions have a measurable global impact on our clients, the business, and one another.