Senior Solution Consultant

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Collaborate with Sales and clients to develop AI-driven customer experience strategies and solutions.

• Manage the complete technical sales processes for specific accounts to aid in acquiring new customers.

• Promote Genesys Cloud as a platform for experience orchestration.

• Provide and support captivating proofs of value, including videos, demonstrations, workshops, and pilot programs.

• Leverage knowledge in cloud services, APIs, data transformation, prompt engineering, and AI agents to design and recommend system architectures.

• Identify and assist in articulating AI workflows such as self-service, agent assistance, personalization, and analytics.

• Help develop business cases linked to return on investment and operational efficiency.

• Contribute technical expertise to support RFx processes.

⛳️ Requirements

• Proficiency in AI with a portfolio to demonstrate expertise.

• Background in pre-sales, solutions consulting, or solutions architecture.

• Strong interest or experience in customer experience (CX), contact center as a service (CCaaS), and AI workflows.

• Proven understanding of cloud architectures, APIs, and integrations.

• Capability to convert technical concepts into business value.

• Experience or willingness to engage with enterprise customers and stakeholders.

• Excellent communication and storytelling abilities.

• A growth mindset, with a desire to learn, collaborate, and evolve into a top-tier Solutions Consultant.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Opportunities for development and career advancement.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.