Remotery

Senior Software Maintenance Engineer – Openshift

Posted May 6

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Serve as the primary point of contact and advisor for customer inquiries regarding the Red Hat OpenShift Container Platform via our Customer Portal, phone, and remote access tools.

• Provide an outstanding customer experience by utilizing professional communication skills, leveraging existing knowledge, and performing in-depth troubleshooting to resolve a wide range of issues.

• Swiftly analyze issues to pinpoint problem areas and effectively convey corrective actions and solutions to customers in a professional and timely manner.

• Collaborate with fellow support engineers, internal teams, and external partners throughout the problem resolution process.

• Document diagnostic procedures and develop reusable solutions for future incidents.

• Demonstrate the ability to work collaboratively within a team and prioritize customer satisfaction by addressing their concerns.

• Be prepared to perform weekend shift duties on a rotational basis as required.

• Engage in regional or global initiatives or projects as necessary.


⛳️ Requirements

• A bachelor's degree in a technical discipline; a preference for engineering or computer science.

• Over 3 years of experience as a support or development engineer for a Platform as a Service Provider or Hosting Service.

• More than 5 years of experience with Linux or Unix operating systems.

• Experience in working with hosted applications or large-scale application deployments.

• Familiarity with Kubernetes, containers, openvswitch, JBoss, Tomcat, Go, Angular.js (web frameworks), Python (web frameworks), .NET, and RESTful APIs.

• A solid understanding of Linux tools, focusing on curl, strace, wireshark, and git usage.

• Capable of communicating courteously and effectively with customers, third-party vendors, and Red Hat associates.

• Strong troubleshooting abilities alongside a passion for problem-solving and investigative work.

• Competent in multitasking, prioritizing, and working under pressure.

• Knowledge of support systems and tools is considered an advantage.

• Familiarity with technologies such as Red Hat OpenShift Container Platform, containers, and Ansible cloud management.

• Experience with upstream involvement in open-source projects (submitting patches for upstream inclusion) is a plus.

• Excellent reading and writing skills in English; fluency in the English language is preferred.

• Red Hat Certified Engineer is preferred.

• A commitment to delivering the best possible experience for Red Hat customers.


🏝️ Benefits

• Comprehensive medical, dental, and vision coverage.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account for high deductible medical plans.

• Retirement 401(k) plan with employer matching.

• Paid time off and holidays.

• Paid parental leave plans available for all new parents.

• Leave benefits that include disability, paid family medical leave, and paid military leave.

• Additional benefits such as an employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

People also viewed

YLD31 min ago

Forward Deployed Engineer

GB flagUnited Kingdom OnlyFreelanceEngineer
ApplyView job
CFC31 min ago

Business Resumption Engineer

US flagUnited States OnlyFull-timeEngineer
ApplyView job
Divert31 min ago

Senior Process Engineer – Gas Handling

US flagFlorida OnlyFull-timeEngineer$120k – $140k/year
ApplyView job
CrowdStrike31 min ago

Senior Engineer, iAuto

GB flagUnited Kingdom OnlyFull-timeEngineer
ApplyView job
ABB11 hours ago

Site Manager – Resident Engineer

US flagUtah OnlyFull-timeEngineer
ApplyView job
TigerData (creators of TimescaleDB)11 hours ago

Customer Delivery Engineer

US flagUnited States OnlyFull-timeEngineer
ApplyView job

Never miss a great job!

Get handpicked remote jobs straight to your inbox weekly.

Trusted by 7,400+ designers