Senior Software Licensing Specialist

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the complete software licensing and maintenance renewal lifecycle, ensuring prompt, precise, and customer-centric execution.

• Create, review, and manage software licensing quotes for new licenses, maintenance renewals, upgrades, and cross-grades utilizing Salesforce, Jira Service Management, Atlassian Partner Portal, Excel, and vendor pricing.

• Organize and prioritize software licensing requests and renewal opportunities, guaranteeing compliance with service levels and business priorities.

• Investigate customer contracts, licensing entitlements, renewal histories, and software requirements using Salesforce and vendor portals to ensure quote accuracy and licensing compliance.

• Maintain customer renewal schedules and proactively monitor upcoming renewal chances, engaging customers to facilitate timely contract renewals.

• Process software licensing orders, maintenance renewals, and purchase confirmations while ensuring a seamless customer experience.

• Act as the primary contact for software licensing and renewal inquiries, providing prompt support and managing customer expectations throughout the sales and renewal process.

• Collaborate closely with Sales Account Executives, Professional Services, Consulting Delivery, Finance, Accounts Receivable, and Collections teams to support licensing opportunities and customer renewals.

• Build and nurture strong relationships with customers, software vendors, and internal stakeholders to provide an exceptional customer experience.

• Identify and communicate software renewal, cross-sell, and upsell opportunities to the Sales team to aid in revenue growth.

• Maintain accurate records of customer, contract, licensing, and renewal data in Salesforce and other business systems, ensuring data integrity.

• Prepare and present renewal pipeline, operational status, and management reports while tracking renewal performance and reasons for lost business.

• Contribute to process enhancement initiatives by documenting, streamlining, and automating licensing and renewal workflows to boost operational efficiency.

⛳️ Requirements

• Bachelor's degree in Business, Commerce, Information Technology, or a related field.

• 5+ years of experience in Software Licensing, Software Renewals, Sales Operations, Customer Success, Contracts Administration, or Sales Support.

• At least 4 years of experience in a corporate setting.

• Experience in supporting B2B SaaS software licensing and subscription renewals.

• Strong skills in customer relationship management and stakeholder engagement.

• Experience in preparing software licensing quotations and managing renewal pipelines.

• Excellent analytical, research, and problem-solving abilities.

• Proficient in Microsoft Excel.

• Familiarity with Salesforce CRM.

• Ability to handle multiple priorities while maintaining exceptional attention to detail.

• Strong written and verbal communication skills.

• Capability to work collaboratively with global teams across various time zones.

• Demonstrated curiosity and eagerness to continuously learn about software products and licensing programs.

🏝️ Benefits

• Equal Employment Opportunity Statement

• Cprime is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.