Senior Software Implementation Consultant

This is a fully remote position, open to applicants in Texas.

📋 Description

• Focus on 1–2 enterprise customer accounts with a commitment to delivering significant impact through the following:

• Facilitate workshops with business stakeholders and technical teams to comprehend the customer's current and future working processes, as well as their existing systems.

• Identify technical gaps, document the requirements, design effective solutions, and ensure successful project delivery.

• Collaborate with business units to grasp their needs and convert them into configuration and data specifications.

• Provide detailed assessments of current and future-state business processes to establish technical solutions and perform cost-benefit analyses.

• Conduct thorough demos of Dayshape for new and prospective customers, illustrating how the product can transform their business processes.

• Design and configure intricate workflows tailored to meet each customer's operational requirements.

• Manage large onsite User Acceptance Testing (UAT) sessions, handling issue trackers and tickets to guarantee timely resolutions, collaborating with the product team to translate enhancement requests.

• Prepare and deliver 'train the trainer' sessions for customers.

• Work with large, complex data sets.

• As a senior team member, you will:

• Provide technical guidance to the wider team.

• Identify areas for improvement in customer experiences and Dayshape's rollout methodology.

• Mentor junior team members.

• Assist in the creation of Statements of Work by contributing to the solutioning for Dayshape's implementation.

⛳️ Requirements

• Extensive experience in a comparable role involving consultative SaaS implementations.

• Strong analytical and communication skills — capable of breaking down complex business requirements, identifying practical solutions, and articulating these clearly to both business stakeholders and technical teams.

• Significant experience within large global enterprises, including accountancy, professional services firms, media agencies, or IT consultancies.

• Hands-on experience in configuring complex software solutions and designing integrations with CRM and ERP solutions — familiarity with ADF, JSON, SQL, and JavaScript will be advantageous.

• Excellent customer-facing skills; adept at winning hearts and minds and guiding stakeholders through intricate business changes.

• A consultative mindset with proven experience in delivering solutions that meet customer needs.

• Ability to contextualize pain points within a customer's business and effectively apply and configure Dayshape to drive meaningful efficiencies and improvements.

• A logical and analytical approach to problem-solving.

• Experience mentoring less experienced team members.

• Confidence to act as a Project Manager when required, keeping projects on track and stakeholders aligned.

• Comfortable working independently in a distributed team while traveling to customer sites as necessary.

• A proactive attitude and the ability to contribute from day one!

🏝️ Benefits

• 31 days of vacation each year, including public holidays, increasing by one day annually up to a maximum of 38 days.

• A paid four-week sabbatical during your fifth anniversary year, in addition to your holiday entitlement.

• Comprehensive medical, dental, and vision benefits.

• Disability and life insurance.

• 401k plan.

• At least $1,400 annually for professional and personal development.

• Regular All Hands meetings for inspiration and thorough communication.

• Monthly team events, both in-person and virtual.

• Up to 20 hours per year for volunteer work.

• A team of genuinely nice, intelligent colleagues who are excited about growing our company.