Senior Software Engineer – Tooling & Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify and map alert sources across Systems, Network, and Security engineering while pinpointing integration opportunities.

• Develop and sustain the routing and forwarding layer for high-priority alerts into GIOC ticketing and paging systems.

• Maintain alert priority, severity, and adequate context for Level 1 triage.

• Confirm routing logic with engineering subject-matter experts.

• Take charge of on-call and notification wiring to fulfill acknowledgment SLAs without manual intervention.

• Design and create a consolidated operational dashboard for Airtel, Nextra, Equinix, QTS, and CoreSite platforms.

• Collaborate with GIOC and pillar leads to define the scope of dashboard version 1 and deliver it within set milestones.

• Operate legacy tools alongside the new dashboard during the transition phase.

• Develop SLA and health visualizations covering acknowledgment times, escalation accuracy, and open-alert aging.

• Construct correlation engines and incorporate telemetry from product teams.

• Document the routing architecture and dashboard details for GIOC or the Tools team.

⛳️ Requirements

• 5–8 years of experience in Tools/Platform Engineering or a comparable infrastructure role.

• 3–5 years of practical experience with monitoring and alerting tools, including Icinga or a similar NMS, Grafana, and at least one SIEM platform (Splunk, QRadar, or Sentinel).

• Proven experience in quickly mapping and consolidating a multi-team monitoring and alerting environment.

• Over 3 years of experience building integrations using APIs/webhooks, along with scripting skills (Python or a similar language).

• 2–3 years of experience in creating or significantly modifying operational dashboards (Grafana, Kibana, Power BI, or related tools).

• Familiarity with ticketing and ITSM workflow tools (Jira, Confluence, Mattermost) and mapping alert priority/severity to ticket fields.

• Preferred: prior experience in multi-provider or data center operational settings.

• Preferred: background in supporting or building for a NOC/SOC or a similar 24/7 operations function.

🏝️ Benefits

• 100% company-paid premiums for employee medical, dental, and vision insurance plans.

• 401(k) plan matching 100% up to 4%, with immediate vesting.

• Professional Development Reimbursement of $2,500 annually.

• 11 Holidays plus Paid Time Off Accrual with a Rollover Plan.

• Increased PTO at the 3-year and 10-year work anniversaries.

• One month of paid sabbatical every five years.

• Anniversary Bonus awarded each year.

• $500 stipend for remote office setup in the first year, followed by $400 each subsequent year.

• Internet reimbursement of up to $75 per month.

• Gym membership reimbursement of up to $50 per month.

• Company-paid Wellable subscription.