Senior Software Engineer – Site Reliability

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of intricate production support escalations and ticket triage, delivering hands-on troubleshooting and resolutions.

• Collaborate with Software Engineering to explore production issues, pinpoint root causes and reliability risks, and propel permanent solutions.

• Implement and enhance SRE practices, focusing on proactive reliability engineering, continuous improvement, automation, and shared ownership.

• Direct incident response from triage and mitigation through to recovery, root cause analysis, and blameless post-incident reviews.

• Construct observability by utilizing metrics, logs, traces, dashboards, and actionable alerts.

• Establish and refine SLIs and SLOs that gauge system reliability and customer experience.

• Create synthetic monitoring for essential customer journeys.

• Recognize operational toil and advocate for automation, tooling, process enhancements, or enduring solutions.

• Utilize AI-supported tools and source code repositories for triage, troubleshooting, code analysis, automation, and technical investigations.

• Engage in a rotating on-call schedule, primarily during business hours, with limited after-hours and weekend support.

⛳️ Requirements

• Practical Site Reliability Engineering experience applying software engineering principles to production reliability and assisting in establishing or enhancing SRE practices.

• In-depth understanding of SLIs, SLOs, error budgets, observability, automation, and toil reduction.

• Proficiency in building monitoring systems, dashboards, alerts, and telemetry using tools such as Honeycomb, New Relic, Grafana, CloudWatch, Kibana, or similar platforms.

• Experience in production incident management, root cause analysis, blameless post-incident reviews, and corrective-action follow-through.

• Strong programming and scripting capabilities.

• Solid SQL and relational database expertise; PostgreSQL experience is preferred.

• Excellent code literacy and debugging skills, including the ability to navigate unfamiliar codebases, comprehend application flow, review code and change histories, and identify reliability challenges.

• Experience in troubleshooting cloud-hosted applications using source code, logs, APIs, telemetry, event streams, and databases.

• Comfort in navigating application stacks across PHP, .NET, and Node.js; deep expertise in each is not mandatory.

• Proven experience utilizing AI-assisted tools in engineering workflows.

• A collaborative self-starter capable of addressing challenging problems, adapting to shifting priorities, and questioning the status quo.

• Strong communication and collaboration abilities across Software Engineering, Product, Support, DevOps, and other technical teams.

• Eligibility to work within the U.S. and select Canadian Provinces.

• No visa sponsorship is available.

🏝️ Benefits

• Options for health, vision, and dental insurance.

• Access to HealthiestYou healthcare service with confidential doctor consultations available 24/7.

• 20 PTO days.

• 3 flexible days.

• 4 optional volunteer days.

• 12 paid holidays.

• Paid parental leave.

• 401k matching.

• Equipment delivered to your door.

• Potential eligibility for a discretionary bonus.

• Fully remote work available within the U.S. and select Canadian Provinces.