Senior Software Engineer – ServiceNow, CSM/FSM

This is a fully remote position, open to applicants in India.

📋 Description

• In the role of a ServiceNow Developer focusing on CSM/FSM, your primary responsibility will be to develop customer applications for managing Work Orders, scheduling, and dispatching.

• Work in partnership with stakeholders to pinpoint essential functionalities within the customized ServiceNow instance.

• Improve ServiceNow (SN) event rules as needed to guarantee accurate CMDB binding.

• Collaborate with technical subject matter experts (SMEs) to obtain the necessary environmental information that supports your service map and event tasks.

⛳️ Requirements

• Proficiency in FSM, CSM, and Integrations within ServiceNow.

• Understanding of FSM, CSM, and Integrations solutions, with the ability to communicate and implement them effectively.

• Capability to develop interfaces tailored to each user audience based on custom application models or Service Portals.

• Experience in creating integrated logic and functional components that interface with ServiceNow internal services and APIs (via REST).

• Knowledge of service-oriented and distributed application architecture in enterprise settings (web services, data access and persistence, client/server, etc.).

• Familiarity with both Credential-less and Credential-based Discovery.

• Skill in installing, configuring, and integrating software products from ServiceNow FSM, emphasizing discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB.

• Ability to prevent duplicate Configuration Items (CIs) using CI identifiers.

• Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.

• Expertise in configuring, managing, and maintaining MID servers.

• Proficient in utilizing the command line console for Service Mapping.

• Ability to work with and migrate patterns across environments for Service Mapping.

• Skilled in setting up Identification Rules for Service Mapping.

• Knowledgeable in the Discovery of multi-tier services, including advanced pattern configuration for Service Mapping.

🏝️ Benefits

• NewRocket is dedicated to fostering a diverse and inclusive workplace.

• We appreciate and celebrate diversity, affirming that every employee is valuable and deserves respect and consideration.

• We proudly maintain our status as an equal opportunity employer and affirmative action workplace, committed to offering employment opportunities without regard to sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.