Senior Software Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and sustain scalable solutions within the Salesforce Service Cloud environment.

• Create data models, integrations, and automation processes for high-volume clinical and contact center operations.

• Lead technical design evaluations and provide guidance on Salesforce best practices, governor limits, and platform efficiency.

• Develop and manage Salesforce integrations with external systems utilizing REST/SOAP APIs, middleware, and event-driven architectures.

• Collaborate with product managers, QA, and clinical operations stakeholders to convert business needs into technical specifications.

• Ensure code quality through code reviews, unit testing, and CI/CD pipeline methodologies.

• Diagnose and resolve intricate production challenges, performance issues, and integration breakdowns.

• Mentor mid-level and junior engineers in their professional development.

• Contribute to the establishment of engineering standards and documentation practices.

• Remain up-to-date with Salesforce releases and propose enhancements to the platform.

• Make architectural decisions and effectively communicate technical choices to both engineering and non-technical stakeholders.

• Oversee a Salesforce platform area from start to finish.

⛳️ Requirements

• A minimum of 5 years of professional software engineering experience.

• At least 3 years dedicated to Salesforce development.

• Extensive hands-on experience with Salesforce Service Cloud, covering case management, omni-channel routing, and console configuration.

• Strong proficiency in Lightning Web Components (LWC), Aura, Apex, SOQL/SOSL, and Flow.

• Demonstrated experience in designing and constructing REST/SOAP, middleware, and event-driven/streaming integrations.

• Comprehensive understanding of Salesforce data architecture, security framework, and governor limits.

• Familiarity with Git and CI/CD pipelines for Salesforce deployments.

• Excellent communication skills and experience working with cross-functional, non-technical stakeholders.

• Salesforce Platform Developer I certification.

• Platform Developer II certification is advantageous.

• Preferred: Experience integrating Salesforce with Five9 and Twilio.

• Preferred: Knowledge of event-driven and asynchronous architectures, as well as Kafka.

• Preferred: Background in developing Java/Spring Boot middleware services.

• Preferred: Experience with Salesforce Health Cloud and healthcare-specific compliance issues such as HIPAA.

• Preferred: Experience in healthcare, telehealth, or other regulated sectors.

• Preferred: Familiarity with clinical or contact-center workflow platforms and CTI.

• Preferred: Front-end development experience with Angular and React.

• Preferred: Experience with Salesforce Shield, Event Monitoring, or other platform security/compliance tools.

• Preferred: Familiarity with Agile/Scrum development methodologies.

• Applicants are required to provide accurate information; any falsification will lead to disqualification.

🏝️ Benefits

• Comprehensive benefits program focused on employees and their families.

• Significant career advancement opportunities.

• Chances to grow, lead, and create an impactful difference.

• A progressive and inclusive workplace culture.

• Equal opportunity employer.

• Resources for candidates including recruiter tips and insights into company culture.