Senior Site Reliability Operations Engineer – Finance

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Serve as the Incident Commander for incident response, orchestrating teams, communication, and service restoration efforts.

• Create high-level incident reports for executives and perform root cause analyses.

• Promote ongoing enhancements following incidents.

• Oversee and enhance observability using AWS CloudWatch, New Relic, Nagios, and SumoLogic.

• Minimize alert noise and address observability gaps.

• Deliver hands-on system support in both Linux and Windows environments.

• Resolve complex issues related to infrastructure.

• Manage and implement deployments through Jenkins, GitLab, or other CI/CD platforms.

• Take charge of infrastructure projects, including migrations, upgrades, and process enhancements.

• Implement change management and risk assessment practices for production alterations.

• Maintain comprehensive documentation and standard operating procedures.

• Act as a liaison between engineering teams and external vendors.

• Ensure 24/7 stability of internal IT infrastructure and critical backend systems.

⛳️ Requirements

• A minimum of 5 years of experience in both Windows and Linux environments with demonstrated troubleshooting skills.

• In-depth knowledge of AWS CloudWatch, New Relic, Nagios, and SumoLogic.

• Hands-on experience with Jenkins and GitLab CI/CD tools.

• Familiarity with CommVault and AWS Backup.

• Strong scripting abilities in PowerShell, Python, or similar languages.

• Excellent communication skills, particularly under pressure, including experience in executive reporting.

• Background in fast-paced environments and on-call support frameworks.

• Self-driven and proactive mindset; adept at managing complex tasks independently.

• Willingness to participate in a 1-week on-call rotation, with the possibility of critical incident call-ins between 6:00 PM and 6:00 AM PT.

🏝️ Benefits

• 100% Remote Work

• Highly Competitive USD Pay

• Paid Time Off

• Work with Autonomy

• Collaborate with Top American Companies

• Engagement activities

• Work-life balance

• Team up with a diverse, multicultural global network

• Work alongside experienced senior professionals