Senior Site Reliability Engineer – Systems Engineer III

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the reliability, availability, and performance of Ophelia's GCP platform.

• Establish and implement SLOs and SLIs while enhancing endpoint latency, Cloud Run cold starts, and recovery times.

• Manage the disaster recovery strategy, which includes Firestore backup and restoration testing, as well as setting recovery point and recovery time objectives and ensuring multi-region resilience.

• Enhance GCP Cloud Operations through log-based metrics, alerting policies, and dashboards.

• Transition alerting from Slack to PagerDuty and refine incident categorization, escalation procedures, and AI-supported level-one triage.

• Engage in the on-call rotation and lead the incident response efforts.

• Expand Terraform infrastructure as code throughout GCP configurations.

• Optimize the GitHub Actions CI/CD pipeline for more secure and efficient deployments.

• Collaborate with the head of IT on IAM hardening, secrets management, audit logging, and HIPAA/SOC 2 compliance controls.

• Elevate engineers' GCP and DevOps expertise through presentations, documentation, runbooks, pairing, and code reviews.

• Provide reliability insights for new features and share reusable AI skills and automation practices.

• Lead projects from conception to effect with independence and proactive communication.

⛳️ Requirements

• Minimum of 5 years of engineering experience, with at least 3 years in a cloud infrastructure, DevOps, or SRE-focused role.

• Proficient, hands-on expertise in GCP, including serverless compute (e.g., Cloud Run), Cloud Operations (Logging, Monitoring, alerting), IAM, and Firebase/Firestore.

• Strong preference for fluency in Terraform.

• Expert in at least one programming language used for infrastructure automation (e.g., Python) and proficient in shell scripting.

• Comfortable with reading and debugging TypeScript/Node.

• Experience with SQL for BigQuery and Log Analytics is a plus.

• Background in production operations, including on-call participation, leading incident responses, writing postmortems, and defining SLOs according to Google SRE practices.

• Quantitative fluency as applied to production systems, covering percentiles, tail latency, SLO and error-budget mathematics, burn-rate alerting, time series, and histograms.

• Capability to manage complex, ambiguous projects end-to-end, engaging both technical and non-technical stakeholders.

• Strong and proactive communication skills; a habit of writing runbooks, postmortems, and design documentation while collaborating.

• Daily, hands-on usage of AI tools in engineering tasks and experience in building automation with such tools.

• A passion for Ophelia's mission is preferred.

• Experience in a regulated industry, preferably healthcare, along with hands-on experience with HIPAA or SOC 2 infrastructure controls is preferred.

🏝️ Benefits

• Competitive medical, vision, and health insurance (many plans are fully covered for the employee!).

• Begin with 20 days (4 weeks) of PTO, which increases to 5 weeks after 2 years and 6 weeks after 5 years of service.

• 10 company holidays.

• Work From Home Stipend.

• 401k Contribution Platform.

• Life insurance.

• Short and long-term disability.

• Financial wellness support.

• Virtual primary care access.