Senior Site Reliability Engineer – DevOps

This is a fully remote position, open to applicants in Costa Rica, +3 more countries.

📋 Description

• Engage in a bi-weekly on-call rotation to monitor production environments and address incidents as they arise.

• Conduct root cause analysis and apply permanent solutions to eliminate recurring problems.

• Construct and oversee AWS infrastructure utilizing Terraform.

• Design, implement, and sustain CI/CD pipelines.

• Automate repetitive operational tasks and enhance internal tools.

• Mitigate technical debt through engineering enhancements.

• Optimize deployment automation and operational processes.

• Develop and manage monitoring, dashboards, alerting, and observability using Datadog.

• Collaborate with Software Engineering teams to enhance operational readiness prior to production releases.

• Take part in production deployments and change management activities.

• Detect and address infrastructure-related vulnerabilities.

• Create and maintain operational documentation, standards, and runbooks.

• Consistently seek opportunities to enhance platform reliability, scalability, security, operational efficiency, and customer experience.

⛳️ Requirements

• Proven experience in Site Reliability Engineering, DevOps, Cloud Operations, Platform Engineering, or Systems Engineering.

• Background in supporting enterprise SaaS applications within production environments.

• Strong hands-on expertise with AWS services, such as EC2, VPC, IAM, RDS, ECS, and S3.

• Experience managing Infrastructure as Code (IaC) through Terraform.

• Proficiency in designing and supporting CI/CD pipelines using GitHub Actions, Jenkins, GitLab CI/CD, or similar tools.

• Significant experience with Datadog or comparable observability platforms.

• Familiarity with Docker and Kubernetes.

• Scripting capabilities in Python and/or Bash.

• Experience participating in production on-call rotations.

• Strong troubleshooting and root cause analysis abilities.

• Excellent communication skills in English.

• Preferred: experience in fast-growing B2B SaaS companies.

• Preferred: familiarity with implementing SRE best practices, including SLIs, SLOs, and error budgets.

• Preferred: experience in building automation and internal tools to reduce operational toil.

• Preferred: involvement in driving operational excellence initiatives.

• Preferred: experience managing multi-region AWS environments.

• Preferred: AWS cost optimization (FinOps) experience.

🏝️ Benefits

• Flexible remote work options.

• Commitment to equal opportunity employment.