Senior Site Reliability Engineer – Cloud Platform

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Ensure the reliability, availability, and performance of both production and pre-production environments.

• Oversee platform health and enhance alerting, automation, and operational workflows.

• Address production incidents, engage in root cause analysis, and implement lasting enhancements.

• Design, construct, and refine observability solutions utilizing metrics, logs, traces, and dashboards.

• Collaborate with software engineers to bolster application reliability throughout the development lifecycle.

• Create and sustain operational documentation, troubleshooting manuals, and runbooks.

• Automate repetitive operational processes to boost efficiency and minimize manual input.

• Participate in on-call rotations while continuously refining incident response protocols.

• Advocate for reliability engineering principles, operational excellence, and ongoing improvement across engineering teams.

⛳️ Requirements

• A Bachelor's or Master's degree in Engineering, Computer Science, or a relevant discipline.

• Extensive experience managing Kubernetes or other container orchestration frameworks.

• Proven experience in supporting large-scale production services.

• Practical experience with AWS.

• Familiarity with Prometheus, Grafana, and ELK.

• Strong scripting abilities in Bash, Python, or Go.

• Experience in administering Linux-based production environments.

• Knowledge of Infrastructure as Code or configuration management tools like Terraform or Ansible.

• Solid grasp of networking fundamentals, including TCP/IP, DNS, load balancing, and routing.

• Exceptional troubleshooting, communication, and collaboration skills.

• A proactive approach with a passion for automation and reliability.

• Nice to Have: Experience with SIP or VoIP technologies.

• Familiarity with MySQL or PostgreSQL.

• Experience with Redis or other NoSQL databases.

🏝️ Benefits

• Long-term, full-time collaboration.

• Flexible remote working environment.

• Opportunities for professional development, including training and technical learning.

• The chance to work on innovative cloud technologies utilized by customers globally.

• A collaborative engineering culture focused on knowledge sharing and continuous improvement.

• Modern Apple equipment provided.