Senior Site Reliability Engineer

This is a fully remote position, open to applicants in New York.

📋 Description

• Design, develop, and manage observability for distributed services and integrations, encompassing metrics, logs, traces, dashboards, alerts, service-level indicators, and service-level objectives.

• Enhance end-to-end visibility across vital patient and provider workflows.

• Identify gaps in instrumentation and clarify the health of dependencies and integration failures.

• Create dependable and repeatable tooling and infrastructure using infrastructure as code, automation, CI/CD, and self-service methodologies.

• Collaborate with product engineering teams on aspects of reliability, scaling, performance, capacity, and failure-mode analysis.

• Establish actionable alerts and operational accountability for on-call teams.

• Participate in on-call rotations and incident response, acting as incident commander when necessary.

• Drive incident follow-up work to completion.

• Analyze and optimize systems, code, cloud resources, and networking for resilience, performance, and efficient operations.

• Strengthen deployment and change-management practices with safeguards, rollback options, and feedback mechanisms.

• Contribute to platform standards and reusable patterns for containerized workloads, service communication, secrets management, routing, and production readiness.

⛳️ Requirements

• Over 5 years of experience supporting consumer-facing web applications, APIs, or distributed production environments in a Site Reliability Engineering, Production Engineering, Platform Engineering, or a similar role.

• At least 2 years of on-call experience in a 24/7 cloud-based production environment, demonstrating a history of involvement in incident response and delivering sustainable remediation.

• Extensive experience managing systems with numerous integrations, services, dependencies, or external APIs, along with a practical understanding of how these relationships impact reliability.

• Proven expertise in building or enhancing observability practices, including metrics, structured logging, distributed tracing, dashboards, alerting, SLIs, SLOs, and error budgets.

• A minimum of 2 years managing and supporting modern cloud infrastructure, ideally AWS, along with technologies such as Docker, Kubernetes, or similar container platforms.

• Proficient in Python, Go, Ruby, Java, or a similar programming language, with the ability to read and troubleshoot application code.

• Familiarity with infrastructure as code and automated delivery practices, such as Terraform, OpenTofu, CloudFormation, GitHub Actions, GitOps, or equivalent tools.

• Experience with edge and service networking technologies including load balancers, reverse proxies, ingress controllers, web application firewalls, routing, rate limiting, or circuit breaking.

• Comprehensive understanding of protocols and fundamental networking concepts such as TCP/IP, HTTP/HTTPS, TLS, DNS, and NTP.

• Excellent written and verbal communication skills, capable of articulating operational risk, incident findings, and technical trade-offs to both engineers and partners.

• Experience handling sensitive data, privacy or compliance requirements, or regulated production environments is advantageous, though not mandatory.

🏝️ Benefits

• Flexible work environment based in NYC.

• Unlimited Vacation.

• 100% paid employee health benefit options (including medical, dental, and vision).

• 401(k) with employer funded match.

• Corporate wellness program with Wellhub.

• Sabbatical leave (for employees with 5+ years of service).

• Competitive paid parental leave and fertility/family planning reimbursement.

• Cell phone reimbursement.

• Employee Resource Groups and ZocClubs to foster shared community and belonging.