Senior Short-Term Rental Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee a variety of short-term rental properties listed on Airbnb and VRBO.

• Develop, initiate, modify, and enhance property listings, including descriptions, amenities, photographs, house rules, and availability.

• Manage guest communications from initial inquiry through booking, check-in, the duration of their stay, and check-out.

• Respond quickly and professionally to guest inquiries, concerns, access challenges, and urgent requests.

• Keep reservation calendars updated and ensure that booking information is accurate across all platforms.

• Coordinate with cleaning staff, manage turnovers, address maintenance issues, and fulfill other property-related needs.

• Review property details to become well-acquainted with each unit's amenities, access procedures, building specifics, emergency information, and operational guidelines.

• Guarantee that guests receive precise check-in instructions, property details, and follow-up assistance.

• Assist in launching additional properties as they obtain their short-term rental licenses and professional photography.

• Collaborate closely with the current Virtual Assistant and company leadership during the onboarding and knowledge-transfer phase.

• Adhere to established standard operating procedures while seeking ways to enhance guest communication and rental operations.

• Contribute to dynamic pricing and revenue management efforts if experienced with PriceLabs or similar tools.

• Perform light bookkeeping tasks in QuickBooks when qualified, such as categorizing property-related expenses, reconciling credit card transactions, and organizing costs by unit.

⛳️ Requirements

• Extensive, recent, and practical experience in managing Airbnb properties.

• Proven ability to oversee multiple short-term or vacation rental listings at once.

• Proficient in using both Airbnb and VRBO platforms.

• Prior experience in property management, hospitality, or vacation rental companies.

• In-depth understanding of the Airbnb guest journey, platform regulations, listing management, reservations, and issue resolution.

• Capability to manage guest communications autonomously without needing training on Airbnb basics.

• Strong written English skills and the ability to communicate clearly, professionally, and empathetically with guests.

• Exceptional organizational skills, attention to detail, and follow-through.

• Ability to calmly address urgent issues and make sound operational decisions.

• Comfortable working independently while coordinating with cleaning staff, contractors, and internal team members.

• Familiarity with Guesty, Hospitable, or other property management systems (preferred).

• Experience with PriceLabs or similar dynamic-pricing software (preferred).

• Knowledge of QuickBooks or light bookkeeping (preferred).

• Experience in launching new short-term rental listings (preferred).

• Understanding of Canadian holidays, seasonal pricing, and vacation rental booking trends (preferred).

🏝️ Benefits

• Opportunities for professional growth and advancement.

• Competitive compensation package.

• Maxicare HMO after successfully completing the three-month probationary period.