Senior Session Border Controller (SBC) Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Design, deploy, configure, and maintain enterprise Session Border Controllers (Oracle).

• Create SIP trunking, call routing strategies, dial plans, and carrier interconnections for enterprise voice systems.

• Integrate SBCs with collaboration and contact center platforms, including Microsoft Teams Direct Routing, Genesys, Amazon Connect, and various UC/CC platforms.

• Configure and support TLS, SRTP, topology hiding, SIP normalization, SIP REFER, PRACK, early offer, and high availability deployments.

• Design and enhance QoS policies for real-time voice traffic across WAN/LAN environments, incorporating DSCP marking, LLQ, and traffic prioritization.

• Conduct SIP and RTP troubleshooting utilizing tools such as Wireshark, sngrep, Homer, or comparable protocol analyzers.

• Implement SBC security best practices, including certificate management, SIP security, fraud prevention, and access hardening.

• Collaborate with network, security, cloud, and operations teams to provide highly available voice and collaboration solutions.

⛳️ Requirements

• A minimum of 6 years of experience in Voice Engineering, Unified Communications, or Network Engineering.

• Hands-on experience in designing and implementing enterprise Session Border Controllers (Oracle).

• Strong knowledge of SIP signaling, SIP trunking, call routing, dial plans, and VoIP protocols.

• Experience in integrating SBCs with Microsoft Teams Direct Routing, Amazon Connect, Genesys, or other UC/CC platforms.

• Comprehensive understanding of RTP, TLS, SRTP, SIP normalization, SIP REFER, PRACK, early offer, and SIP header manipulation.

• Experience in enterprise networking, including QoS, BGP, OSPF, MPLS, SD-WAN, VRRP/HSRP, VLANs, and IP subnetting.

• Proficient in troubleshooting SIP/RTP issues using Wireshark, sngrep, Homer, or similar tools.

• Strong grasp of SBC security, certificate management, toll fraud prevention, and enterprise voice security best practices.

• Excellent analytical, troubleshooting, and communication skills.

🏝️ Benefits

• Health insurance.

• Language courses.

• Relocation program.

• Professional development opportunities.

• Certification programs.

• Mentorship and talent investment programs.

• Internal mobility and internship opportunities.

• Dynamic global team environment.