Senior Servicenow Technical Consultant – HRSD

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Develop and implement solutions using the ServiceNow HRSD module, aligned with business needs and platform best practices.

• Configure and enhance functionalities of HR Case Management, Employee Center, Lifecycle Events, and Knowledge Management.

• Automate HR processes using Flow Designer, Integration Hub, and App Engine.

• Design and configure workflows, forms, service catalogs, business rules, and digital experiences for employees.

• Integrate ServiceNow with corporate HR systems.

• Participate in workshops and requirements gathering sessions with HR departments and business stakeholders.

• Consultively identify opportunities for improvement, optimization, and automation of processes.

• Ensure the application of best practices in development, governance, and security on the platform.

• Support the resolution of technical issues and the continuous evolution of implemented solutions.

• Engage in projects using agile methodologies (Scrum and Kanban).

• Interact daily with international teams, participating in meetings, presentations, and technical discussions in English.

• Collaborate with multidisciplinary teams, including HR, Architecture, Development, and Project Management.

⛳️ Requirements

• Experience with the ServiceNow Human Resources Service Delivery (HRSD) module.

• Background in implementing and configuring HR Case Management, Employee Center, Lifecycle Events, and Knowledge Management.

• Advanced knowledge in the administration and configuration of the ServiceNow platform.

• Strong proficiency in JavaScript.

• Experience with Flow Designer, Business Rules, Client Scripts, and Script Includes.

• Experience with ServiceNow integrations (Inbound and Outbound).

• Ability to translate business requirements and HR processes into scalable technical solutions.

• Experience working on projects with agile methodologies.

• Fluent English (mandatory) for daily communication with global teams, conducting meetings, workshops, presentations, and technical documentation.

• ServiceNow certifications, such as CSA and CAD; CIS-HRSD preferred.

• Advanced Spanish is a plus.

• Postgraduate degree / MBA is an advantage.

🏝️ Benefits

• Flexible Benefits: Meal Voucher / Food Voucher.

• SulAmérica Health Insurance - no co-payment and fully funded.

• SulAmérica Dental Plan - fully funded.

• Home Office Assistance.

• Life Insurance.

• Childcare Assistance.

• Profit Sharing Program (PPR).

• Quality of Life and well-being: Wellhub (Gympass).

• Digital Urgent Care (Telemedicine available 24/7 with response in up to 20 minutes).

• Teleconsultation with medical specialists.

• Chronic Care Management (personalized and multidisciplinary care).

• Pregnancy Program: Comprehensive support throughout the pregnancy by qualified professionals.

• Nutrition Program: Support for employees on better nutrition and consultations with nutritionists.

• Social Support: Social Workers and legal and financial guidance.

• Emotional Health: Check-ups, Psychotherapy, and emergency support center.

• Benefits Club: Education and Career: Partnerships with courses, colleges, and language schools.

• Shark Academy: ongoing training and fully funded certifications.

• #sharkteam: Exchange of experiences and knowledge with a market-leading team.

• Aoop Lovers: Gamification program with the opportunity to exchange points for rewards.