Senior ServiceNow Solution Architect – ITOM, CSDM

This is a fully remote position, open to applicants in India.

📋 Description

• Design, develop, and implement robust ServiceNow solutions for enterprise clients throughout the DACH region.

• Assume complete responsibility for ServiceNow workstreams—plan, prioritize, and manage delivery autonomously with minimal oversight.

• Oversee projects from start to finish: from initial scoping and solution design to go-live and handover.

• Serve as the main technical contact for assigned clients, managing expectations and proactively communicating progress.

• Collaborate with developers, consultants, and client teams to ensure timely and high-quality delivery.

• Prepare and present structured presentations to senior client stakeholders—including architecture overviews, sprint reviews, and solution demonstrations.

• Generate high-quality documentation and deliverables: solution designs, architecture diagrams, and implementation reports.

• Assist in presales processes by providing technical insights for proposals, RFP responses, and solution concepts.

• Organize and lead process workshops with client stakeholders to gather requirements and define target architectures.

• Direct and execute Discovery configurations and troubleshooting (patterns, MID Server, credentials, probes/sensors).

• Design and maintain a healthy, well-structured CMDB, including IRE, normalization, deduplication, and CMDB Health dashboards.

• Implement and govern CSDM 5.0 data models—mapping Business Services, Technical Services, Application Services, and supporting CIs.

⛳️ Requirements

• Certified System Administrator (CSA) – required.

• Certified Application Developer (CAD) – required.

• CIS-ITSM – required.

• CIS-Discovery – required.

• CIS-DF (CMDB & CSDM) – scheduled/required or demonstrable equivalent expertise.

• Expert-level scripting skills (JavaScript/GlideScript), Flow Designer, REST APIs, Integration Hub, and App Engine ServiceNow Development.

• In-depth knowledge of CMDB architecture, IRE (Identification & Reconciliation Engine), CMDB Data Manager, Service Graph Connectors, deduplication strategies, and CMDB 360.

• Strong familiarity with the CSDM 5.0 framework—Business Applications, Technical Services, Application Services, Hosted On relationships, and lifecycle management.

• Practical experience in configuring NowAssist, Predictive Intelligence, or Virtual Agent—AI-powered workflows and case deflection use cases.

• Experience with REST/SOAP integrations, Integration Hub spokes, and third-party connectors.

• English: Fluent (written and spoken) - essential for daily client and team interactions.

• Hindi: Fluent - necessary for internal team collaboration.

🏝️ Benefits

• Fully remote position based in India with flexible working hours.

• Sponsored trip to Switzerland for an in-person workation with the core team - all expenses covered.

• Long-term engagement with a stable, growing company in the DACH region.

• Exposure to high-quality enterprise projects across Switzerland and Germany.

• Access to ServiceNow learning resources and certification support.

• Collaborative team culture.

• Fair compensation aligned with your expertise and contributions.