Senior ServiceNow SAM Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Design, develop, configure, and customize the ServiceNow SAM Pro module, encompassing Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions.

• Implement and manage Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro.

• Enhance and develop SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies.

• Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to provide accurate software installation data for SAM Pro.

• Create custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration techniques.

• Develop and maintain advanced reports, dashboards, and performance analytics within SAM Pro to deliver actionable insights into software consumption and compliance.

• Lead the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance.

• Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective utilization of SAM Pro features (e.g., downgrade rights, unallocated licenses).

• Assist in establishing and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform.

• Conduct regular health checks, performance tuning, and troubleshooting of the SAM Pro module.

• Support ServiceNow platform upgrades while ensuring SAM Pro functionality is preserved, including the operability of customizations and configurations.

• Collaborate with IT Operations, Infrastructure, and Security teams to guarantee data integrity and system stability.

• Provide expert-level support and guidance to SAM analysts and other stakeholders.

• Create and maintain detailed technical documentation, including design specifications, configuration guides, and process flows.

• Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, translate business needs into technical solutions, and ensure alignment with organizational objectives.

• Participate in peer code reviews and contribute to overall development best practices.

• Provide training and knowledge transfer to end-users and junior team members.

⛳️ Requirements

• 12+ years of relevant experience (A Bachelor’s Degree in a relevant field may substitute for 5 years of relevant experience).

• 5+ years of hands-on experience as a ServiceNow Developer/Engineer.

• 3+ years of focused experience in implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro.

• Demonstrated experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements.

• Strong expertise in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks.

• Deep knowledge of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM.

• Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations).

• Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket).

• Experience with discovery tools (e.g., MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow.

• Excellent analytical, problem-solving, and critical thinking abilities.

• Strong communication (both written and verbal) and interpersonal skills, with the capacity to explain complex technical concepts to non-technical stakeholders.

• Ability to work independently and as part of a team within a fast-paced, dynamic environment.

• Exceptional attention to detail and a commitment to quality.

🏝️ Benefits

• Healthcare

• Wellness

• Financial

• Retirement

• Family support

• Continuing education

• Time off benefits