Senior ServiceNow Developer – SPM

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Design, develop, configure, and enhance ServiceNow SPM solutions to meet the requirements of federal program and portfolio management.

• Implement and provide support for ServiceNow SPM modules, including Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, IT Financial Management (ITFM), as well as Agile Development and SAFe-aligned delivery capabilities.

• Configure project intake processes, portfolio governance workflows, investment tracking, roadmaps, scoring models, and approvals.

• Develop and sustain custom applications, workflows, business rules, UI policies, Flow Designer automations, and integrations.

• Configure and improve resource planning, capacity management, and financial tracking functionalities across various programs and portfolios.

• Design and support integrations between ServiceNow and Agile delivery tools such as Jira and Azure DevOps (ADO).

• Collaborate with ServiceNow Architects and business stakeholders to implement scalable, standards-based SPM solutions.

• Support strategic reporting, dashboards, KPIs, and executive workspaces to enhance portfolio visibility and facilitate decision-making.

• Engage in Agile and SAFe ceremonies including PI Planning, sprint planning, demos, reviews, and retrospectives.

• Conduct code reviews to ensure compliance with development standards, platform governance, and best practices.

• Assist with platform upgrades, patching, and activities aimed at performance optimization.

• Troubleshoot and resolve platform defects, integration challenges, and production support requests.

• Ensure that configurations and customizations adhere to federal security, compliance, and accessibility standards.

• Contribute to the creation of technical documentation, knowledge transfer, and cross-team collaboration efforts.

• Support organizational change management and promote user adoption for SPM capabilities.

⛳️ Requirements

• A minimum of 5 years of hands-on experience in ServiceNow development.

• At least 3 years of experience in implementing or supporting ServiceNow SPM capabilities.

• Experience with EA/APM implementation is preferred.

• Strong background in configuring and developing within Idea Management, Demand Management, Project Portfolio Management (PPM), Goals Framework / Strategic Planning, Resource Management, and IT Financial Management (ITFM).

• Experience in integrating ServiceNow with Jira and/or Azure DevOps (ADO).

• Extensive experience in developing custom ServiceNow applications and platform configurations.

• Proficiency in ServiceNow scripting, including JavaScript, Glide APIs, Script Includes, and Flow Designer.

• Experience in Agile or SAFe delivery environments.

🏝️ Benefits

• Opportunity to obtain and maintain a Public Trust.

• Equal Opportunity Employer.

• Reasonable accommodations available for individuals with disabilities.