Senior ServiceNow Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Create, test, and document tailored development, integrations, and data migrations for ServiceNow features, applications, and projects.

• Convert business needs into well-structured ServiceNow solutions.

• Design and implement a reusable workflow framework while enhancing manual processes.

• Engage in code reviews to ensure code quality and adherence to appropriate design patterns.

• Execute testing plans to deliver high-quality solutions.

• Maintain communication with team members and stakeholders throughout the phases of development, testing, and deployment.

• Provide accurate estimates and detailed work breakdown structures for assigned tasks.

• Manage incidents according to published SLAs to ensure system stability and perform maintenance tasks for platform health.

• Mentor, guide, and support fellow team members.

• Foster a flexible and proactive work environment.

⛳️ Requirements

• Bachelor’s degree in computer science or equivalent experience.

• Generally, 5+ years of experience in IT Service Management / ServiceNow.

• Minimum of 3 years of software development experience.

• At least 2 years of experience in ServiceNow application development.

• Strong understanding of the ServiceNow Common Service Data Model (CSDM).

• ServiceNow Certified Systems Administrator (CSA) certification.

• ServiceNow Certified Application Developer certification.

• Proficient in creating reusable, lightweight JavaScript code along with comprehensive testing experience.

• Minimum of 2 years of experience writing JavaScript code.

• At least 2 years of experience implementing ServiceNow modules such as CMDB, HR, Employee Center Pro, or ITSM.

• Experience in developing REST/SOAP APIs.

• Familiarity with ServiceNow version control and update sets.

• Experience with ServiceNow upgrades and managing skipped update remediation.

• Strong problem-solving abilities and excellent communication skills.

• Familiarity with Agile, Kanban, Scrum, or Scaled Agile SDLC methodologies.

• Security-conscious with substantial knowledge of vulnerabilities.

• Proven experience leveraging AI technologies to improve decision-making, workflows, processes, efficiency, and business outcomes.

• Bonus: hands-on development experience with HAM/SAM, Now Assist and Virtual Agent, Employee Center Pro, HRSD, SecOps, GRC/IRM, or Environmental, Health, & Safety Management.

• Bonus: Certified Implementation Specialist certification in a standard ServiceNow module.

• Bonus: ITIL V3/V4 Foundation certification or higher.

🏝️ Benefits

• Leading market compensation and equity awards.

• Comprehensive programs for physical and mental wellness.

• Competitive vacation and holiday offerings for relaxation.

• Paid parental and adoption leave.

• Professional development opportunities available for all employees, regardless of level or position.

• Employee Networks, neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Great Place to Work Certified™ globally.