Senior ServiceNow Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Development & Configuration

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, which includes workflows, service catalog items, business rules, client scripts, UI policies, and script includes.

• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.

• Build and optimize Service Portal pages, widgets, and UI components to provide seamless self-service experiences.

• Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.

• Write clean, efficient, and well-documented server-side and client-side JavaScript, adhering to platform scripting best practices.

• Platform Engineering & Quality

• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.

• Conduct code reviews and uphold development standards, ensuring compliance with ServiceNow best practices and client governance frameworks.

• Design and execute unit, integration, and regression test plans; address defects and performance bottlenecks discovered during testing phases.

• Monitor platform health, identify technical debt, and proactively suggest enhancements to workflows, configurations, and integrations.

• Support ATF (Automated Test Framework) setup and maintenance to ensure ongoing quality throughout releases.

• Integration & Data Management

• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tools, LDAP/AD, and enterprise middleware.

• Build and manage import sets, transform maps, and data source configurations for bulk data migrations and continual data synchronization.

• Configure and oversee CMDB population strategies, including Service Graph Connectors and Discovery integrations.

• Implement data validation, error handling, and logging frameworks within integration pipelines to guarantee reliability and traceability.

• Collaboration & Delivery

• Collaborate closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.

• Participate in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments.

• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.

• Communicate with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and collect feedback during UAT.

• Contribute to technical documentation, including design specs, integration runbooks, and developer onboarding guides.

⛳️ Requirements

• 7 years of hands-on experience in building, configuring, and optimizing enterprise ServiceNow solutions across ITSM, HRSD, and SPM.

• Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent practical experience.

• 3-7 years of hands-on ServiceNow development experience, showcasing a strong delivery track record across multiple full-lifecycle implementations.

• Deep proficiency in ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Actions, UI Policies, and Scheduled Jobs.

• Proven experience developing with Flow Designer, IntegrationHub, and scripted REST/SOAP APIs for enterprise system integrations.

• Strong working knowledge of ITSM modules (Incident, Problem, Change, CMDB, Asset Management) and at least one of HRSD or SPM.

• Experience with Service Portal development, including custom widgets, Angular.js components, and CSS/SCSS styling.

• Solid understanding of update set management, application scoping, and instance cloning strategies in multi-environment deployments.

• Familiarity with ITIL v4 processes and their mapping to ServiceNow platform capabilities.

• Preferred: ServiceNow Certified System Administrator (CSA) and at least one Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.

• Experience with ServiceNow Automated Test Framework (ATF) and performance analytics configuration.

• Exposure to ServiceNow ITOM (Discovery, Event Management, Service Graph), SecOps, or GRC modules.

• Familiarity with DevOps tooling and CI/CD pipelines integrated with ServiceNow (Git, Jenkins, ServiceNow DevOps).

• Knowledge of JavaScript frameworks, REST API design, JSON, and XML for advanced customization and integration work.

• Experience with Agile/SAFe delivery methodologies in consulting or agency environments.

🏝️ Benefits

• We invite you to stay connected with us by subscribing to our monthly job openings alert here.

• Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.