Senior ServiceNow Developer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee the design and configuration of ServiceNow solutions that align with enterprise architecture and platform standards.

• Convert business requirements into technical designs, implementation strategies, and high-quality deliverables.

• Create advanced ServiceNow components such as:

• Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions.

• Flow Designer / IntegrationHub workflows.

• ACLs and security configurations.

• Custom applications (App Engine) and scoped development.

• Construct and sustain integrations using REST/SOAP APIs, MID Server, and external authentication methods.

• Ensure performance, scalability, maintainability, and compliance in all ServiceNow implementations.

• Provide technical leadership in sprint deliveries, backlog refinement, and solution evaluations.

• Guide junior developers and engage in knowledge sharing and the establishment of development standards.

• Assist with production releases, resolve complex issues, and perform root cause analysis.

• Maintain comprehensive documentation for solutions, configurations, and technical decisions.

⛳️ Requirements

• A minimum of 5 years of practical ServiceNow development experience in complex environments.

• In-depth expertise in the ServiceNow platform, including best practices for:

• ITSM (mandatory).

• CMDB and CSDM principles.

• Workflow/Flow Designer.

• Service Portal / UI Builder (as applicable).

• Advanced JavaScript proficiency and a solid grasp of ServiceNow scripting patterns.

• Experience in designing and executing enterprise integrations (REST/SOAP, MID Server, data imports).

• Strong comprehension of ITIL processes and service management operating models.

• Experience in Agile delivery (Scrum), demonstrating the ability to work in cross-functional teams.

• Excellent communication skills in English (both written and spoken).

• ServiceNow certifications such as:

• Certified System Administrator (CSA).

• Certified Application Developer (CAD).

• Certified Implementation Specialist (CIS) in one or more modules.

• Familiarity with ITOM (Discovery, Service Mapping, Event Management).

• Experience with SecOps, GRC, HRSD, or CSM.

• Knowledge of ServiceNow Performance Analytics and reporting.

• Experience with DevOps, CI/CD, ATF (Automated Test Framework), and release automation.

🏝️ Benefits

• Opportunity to work on international ServiceNow programs with enterprise-level complexity.

• Clear advancement path into Lead Developer / Architect roles.

• Support for certification and learning opportunities.

• Competitive compensation package.

• Flexible work model (depending on the project).

• Collaborative culture focused on delivery.

• Flexible work arrangements, including remote work for candidates already residing in Mexico.