Senior ServiceNow CSM, ITSM Developer

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Collaborate closely with Solutions Architects and Business Analysts to comprehend and document business outcomes.

• Work with cross-functional teams to deploy ServiceNow solutions effectively.

• Assist in the design and execution of data migration from legacy systems to ServiceNow.

• Support architects and senior developers in the integration of ServiceNow with various systems.

• Develop comprehensive documentation for configurations, customizations, and other technical decisions.

• Perform extensive testing on ServiceNow configurations.

• Facilitate end-user training to promote seamless adoption of the implemented solutions.

• Diagnose and resolve technical issues associated with ServiceNow implementations.

• Follow security best practices and ensure compliance with relevant requirements.

• Mentor Associate ServiceNow Developers.

⛳️ Requirements

• Over 6 years of experience in software development.

• At least 2 years of experience in implementing ServiceNow solutions.

• Minimum of 1 year of experience in CSM or ITSM.

• Over 2 years of experience in troubleshooting and resolving technical issues related to ServiceNow implementations.

• At least 1 year of experience in Portal customization.

• A minimum of 1 year of experience in advanced scripting beyond basic ServiceNow scripts.

• At least 1 year of experience working in Agile Scrum methodologies.

• Active DHS or DoW government clearance is required.

• A minimum of 1 year of experience in App Engine.

• Certification in one or more additional mainline certifications is preferred.

🏝️ Benefits

• Reasonable accommodations are available.

• Health insurance coverage offered.

• Flexible working hours provided.

• Opportunities for professional development.