Senior ServiceNow CSM Architect - DHS Public Trust

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Lead the discovery of requirements with clients and stakeholders, clarify unclear needs, and design scalable ServiceNow and integrated technology solutions.

• Convert business processes into comprehensive technical designs that align with both short-term and long-term objectives.

• Act as a trusted technical advisor, offering expert guidance on platform capabilities, customization, integrations, and best practices.

• Identify potential delivery obstacles early and create innovative solutions.

• Collaborate with project teams to ensure that solution designs are executed accurately and efficiently.

• Conduct code reviews and provide constructive feedback to uphold quality, consistency, and compliance with standards.

• Design and manage integrations and automation workflows across systems, ensuring data consistency and integrity.

• Document integration strategies, data models, and technical roadmaps.

• Implement and advocate for performance optimization best practices, addressing bottlenecks and enhancing system responsiveness.

• Develop and lead quality assurance and testing strategies for technical deliverables.

• Ensure projects are staffed with appropriately skilled and certified personnel; identify and resolve any talent gaps.

• Work closely with project managers to maintain project scope, timelines, and effective communication with leadership and clients.

• Define and enforce security and compliance requirements for all solutions.

• Produce detailed technical documentation, including architecture diagrams, specifications, and implementation guidelines.

• Contribute to knowledge sharing within the practice through documentation, white papers, demonstrations, and learning sessions.

• Stay updated on ServiceNow and related technologies, applying new insights to enhance solution design and delivery.

• Build and nurture strong client relationships, anticipating needs and guiding clients towards optimal solutions.

• Mentor and coach team members, support their career development, and contribute to best practice frameworks.

• Foster collaborative partnerships with ServiceNow teams, clients, and internal stakeholders to facilitate collaboration and issue resolution.

• Lead strategic solutioning efforts, propose innovative strategies, and support go-to-market initiatives.

• Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to both technical and non-technical stakeholders.

⛳️ Requirements

• US Citizenship is required (as mandated by the federal government for this role).

• An active Public Trust Clearance (from any agency) is necessary.

• Must be able to obtain a DHS Public Trust clearance.

• MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this role is for a federal contract and applicable laws must be followed.

• A minimum of 12 years of experience in implementing or architecting ServiceNow solutions is required.

• At least 3 years of experience in Customer Service Management (CSM).

• Certifications required include: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and Certified in CIS - Customer Service Management.

🏝️ Benefits

• Reasonable accommodations for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs during the application process.