Senior ServiceDesk Reliability Engineer – SDRE

This is a fully remote position, open to applicants in Kazakhstan.

📋 Description

• Tabby is revolutionizing the way individuals shop, earn, and save, fostering financial freedom by transforming their relationship with money.

• The flagship product enables customers to divide their payments for both online and in-store purchases without incurring interest or fees.

• More than 40,000 global brands and small businesses, such as Amazon, Noon, IKEA, and SHEIN, leverage Tabby to enhance growth and cultivate customer loyalty through seamless and flexible payment options.

• Tabby facilitates over $10 billion in yearly transaction volume for its partner brands and stands as the highest-rated, most-reviewed, largest, and fastest-growing FinTech company in the GCC region.

• Established in 2019, Tabby has successfully raised over $1 billion in equity and debt funding from both global and regional investors, currently boasting a valuation of $4.5 billion.

⛳️ Requirements

• Terraform: previous hands-on experience or a willingness to quickly bridge any knowledge gaps;

• SRE fundamentals: understanding of core metrics such as SLO/SLI, error budgets, MTTA/MTTR, toil management, and postmortems;

• Go/Python: capability to write scripts/CLIs for REST APIs (including pagination, retries, and idempotency); exporting data to a database (Go preferred);

• Jira Service Management (+JSM Operations) API + Automation: proficiency in JQL/CRUD, webhooks, webhook actions, field setup, SLA/escalations;

• GCP Basic: experience in deploying small tasks on Cloud Run/Functions and working with BigQuery;

• Incident documentation and engagement in resolution efforts;

• Autonomy and proactivity; strong teamwork skills (essential); capability to manage tasks from start to finish and collaborate effectively with engineering and product teams; ability to identify and address bottlenecks;

• Communication skills (English B2+): ability to lead war-rooms and facilitate meetings with engineering leads and product managers.

🏝️ Benefits

• Full-time B2B contract

• Fully remote setup, allowing work from anywhere in Europe

• Up to 20% tax allowance

• 22 paid leave days annually

• Stock options (ESOP) in a rapidly scaling, pre-IPO company

• Flexible benefits that can be utilized for wellness, travel, or learning

• Opportunity to collaborate with a high-performing, international engineering team within a global fintech unicorn