Senior ServiceDesk Reliability Engineer – SDRE

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Deliver reliability assistance utilizing SRE principles.

• Create scripts and automation to enhance workflow efficiency.

• Work collaboratively with engineering teams on incident management and resolutions.

• Engage in and lead engineering meetings.

⛳️ Requirements

• Terraform: previous hands-on experience or a strong willingness to quickly bridge knowledge gaps;

• SRE fundamentals: understanding of key metrics such as SLO/SLI, error budget, MTTA/MTTR, toil management, and postmortems;

• Go/Python: ability to write scripts/CLIs for REST APIs (including pagination, retries, idempotency); export data to a database (preferably using Go);

• Jira Service Management (+JSM Operations) API + Automation: proficiency in JQL/CRUD, webhooks, webhook actions, field configurations, SLA/escalation processes;

• Basic GCP: experience deploying minor tasks on Cloud Run/Functions and using BigQuery;

• Involvement in incident documentation and resolution efforts;

• Self-sufficiency and initiative; strong collaboration skills (essential); capability to manage tasks from start to finish while working with engineering and product teams; ability to pinpoint bottlenecks;

• Communication skills (English B2+): leading war-room sessions and facilitating meetings with engineering leads and product managers.

🏝️ Benefits

• Full-time B2B contract

• Fully remote setup, allowing work from anywhere in Europe

• Up to 20% tax allowance

• 22 paid leave days each year

• Stock options (ESOP) in a rapidly growing, pre-IPO company

• Flexible benefits applicable for wellness, travel, or educational purposes

• Collaborate with a high-performing, international engineering team within a global fintech unicorn