Senior ServiceDesk Reliability Engineer – SDRE

This is a fully remote position, open to applicants in Armenia.

📋 Description

• Tabby is dedicated to providing financial independence by transforming the way individuals shop, earn, and save, thereby redefining their relationship with money.

• The company’s primary product enables customers to divide their payments both online and in physical stores without incurring interest or fees.

• Tabby boasts an impressive annual transaction volume exceeding $10 billion for its partner brands and holds the title of the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

• Since its inception in 2019, Tabby has successfully secured over $1 billion in equity and debt funding from both global and regional investors, achieving a valuation of $4.5 billion.

⛳️ Requirements

• Solid understanding of SRE fundamentals: core metrics SLO/SLI, error budgets, MTTA/MTTR, and toil management.

• Experience with AI technologies, including Claude code, Claude CLI, and MCP.

• Proficiency in monitoring systems: APM, log management, tracing, and dashboards.

• Familiarity with Jira Service Management (+JSM Operations) API and automation, including JQL/CRUD, webhooks, webhook actions, field setup, and SLA/escalations.

• Basic knowledge of GCP: deploying minor tasks on Cloud Run/Functions and BigQuery.

• Experience in incident management and involvement in resolution and postmortems (critical). Willingness to be on-call and manage multiple tasks concurrently.

• Proficient in Go/Python for writing scripts and CLIs that interact with REST APIs (pagination, retries, idempotency); capable of exporting data to a database (Go preferred).

• Background in using no-code builders.

• Demonstrated autonomy and proactivity; strong teamwork skills (critical); ability to take ownership of tasks from start to finish and collaborate effectively with engineering and product teams; capability to identify bottlenecks.

• Effective communication skills (English B2+): leading war rooms and facilitating meetings with engineering leads and product managers.

• Nice to have:

• Experience with Google Cloud (GCF).

• Familiarity with the Datadog monitoring system.

• Knowledge of Terraform.

• Experience in the fintech industry.

• Understanding of Kubernetes components.

🏝️ Benefits

• Full-time B2B contract

• Fully remote setup, allowing work from anywhere in Europe

• Up to 20% tax allowance

• 22 paid leave days annually

• Stock options (ESOP) in a rapidly growing, pre-IPO company

• Flexible benefits for wellness, travel, or learning

• Opportunity to collaborate with a high-performing, international engineering team in a global fintech unicorn