Senior Service Management Consultant

This is a fully remote position, open to applicants in Australia.

📋 Description

• Lead customer workshops to gain insights into current processes, pain points, business objectives, and transformation priorities.

• Facilitate discussions on future-state designs in service management and asset-intensive operations.

• Convert business requirements into actionable solution strategies.

• Challenge outdated processes and propose best-practice operating models.

• Support the entire implementation lifecycle from discovery to go-live.

• Define business process designs for service, maintenance, scheduling, dispatch, mobility, and work execution.

• Create functional design documents, process maps, user stories, and backlog items.

• Collaborate closely with technical teams on integrations, reporting, and data requirements.

• Assist in testing cycles, training, cutover, and hypercare activities.

• Build trusted relationships with customer sponsors, operational managers, and frontline users.

• Deliver clear presentations to both executive and operational audiences.

• Conduct workshops professionally and drive decisions to completion.

• Communicate risks, dependencies, and recommendations with assurance.

• Deliver high-quality outputs on time and meet agreed standards.

• Assist in scope management and identify change impacts early.

• Contribute to strong project margin outcomes through disciplined delivery.

⛳️ Requirements

• At least 5 years of experience as a Business Consultant, Functional Consultant, Solution Consultant, or in a similar role.

• Demonstrated experience in service management, field service, enterprise asset management, maintenance, workforce scheduling, or work management programs.

• Strong background in one or more enterprise platforms outside of IFS, including ServiceNow, SAP, Oracle, Salesforce, Microsoft Dynamics, Maximo, Infor, ClickSoftware, or similar.

• Experience in leading workshops, gathering requirements, and redesigning business processes.

• Solid understanding of operational service environments such as utilities, construction, engineering, mining, facilities management, logistics, or field services.

• Strong presentation skills, with confidence in leading customer workshops.

• Excellent proficiency in spoken and written English.

🏝️ Benefits

• Impactful Work: Join a rapidly growing, award-winning team that is transforming businesses with IFS solutions.

• Career Growth: Access continuous professional development opportunities, including IFS certifications and training.

• Flexible Work: Enjoy remote work options and a supportive, innovative culture.

• Competitive Package: Receive an attractive salary, along with benefits and performance bonuses.

• Global Reach: Collaborate with a global network of over 400 experts across 20 countries, with opportunities for international project involvement.