Senior SAP DRC Consultant

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage tickets and requests associated with SAP Document and Reporting Compliance (DRC)

• Analyze, troubleshoot, and resolve incidents within production environments

• Offer support and address issues related to tax and regulatory processes throughout Latin America

• Collaborate with both local and global teams to resolve issues and implement solutions

• Keep track of legal updates and enhancements concerning SAP localizations

• Deliver on-demand support based on the priorities and needs of clients

• Document solutions, procedures, and knowledge-base content

• Engage in alignment meetings with clients and internal teams

• Provide functional and technical support services for SAP tax and document compliance solutions in Latin American countries

• Assist business users and technical teams, ensuring business continuity for clients in various regions

⛳️ Requirements

• Experience in providing functional or technical support within SAP environments

• Familiarity with SAP Document and Reporting Compliance (SAP DRC) or similar SAP tax and electronic compliance solutions

• Proven experience in managing incidents, analyzing errors, and assisting end users

• Proficient in advanced English or Spanish for communication with international teams

• Excellent communication, organizational, and priority-management abilities

• Willingness to work hours that align with LATAM operational coverage

• Understanding of SAP localization and tax requirements for at least one of the following countries: Brazil, Mexico, Colombia, or Chile

• Experience with electronic document processes, tax obligations, and government integrations

• Knowledge of SAP S/4HANA

• Previous experience in Application Management Services (AMS) environments or remote support

• Basic knowledge of debugging, interface monitoring, and SAP log analysis

🏝️ Benefits

• Multicultural environment with regular interaction with teams and clients from various countries across the region

• Opportunity to engage in projects and operations involving tax and regulatory processes across multiple LATAM localizations

• 100% remote work