Senior Salesforce Consultant, Managed Services

📋 Description

• Act as a Senior Consultant, managing functional delivery and execution for customers.

• Offer industry-leading best practices and serve as a trusted advisor to clients.

• Utilize Salesforce and/or Amazon platforms (such as Experience Cloud, Service Cloud, Sales Cloud, Knowledge, Amazon Connect).

• Convert business requirements into scalable solution designs and configurations.

• Promote continuous improvement and innovation in long-term customer relationships.

• Lead the gathering of requirements and serve as the expert for Salesforce and/or Amazon platforms.

• Oversee client and team onboarding processes.

• Collaborate with customers to outline and manage the Backlog.

• Develop User Personas.

• Write and refine User Stories.

• Break down User Stories into actionable Tasks.

• Simultaneously manage 3–4 managed services engagements, supported by global delivery teams.

• Monitor budget consumption, timelines, and resource allocation according to contracts.

• Manage engagement status, risks, issues, and client communications.

• Execute routine and complex Salesforce configurations and enhancements.

• Collaborate with the Delivery Owner to ensure client satisfaction.

• Mentor and coach junior functional and technical team members.

• Stay updated on new Salesforce and Amazon capabilities.

⛳️ Requirements

• 3-5+ years of direct experience with the Salesforce platform, addressing complex use cases across its breadth.

• Extensive experience in business processes, technical consulting, or enterprise architecture.

• Strong grasp of the entire Salesforce Platform and its architecture; familiarity with Amazon products is advantageous.

• Eager and capable of learning new technologies.

• Excellent written and verbal communication skills.

• Client-facing experience in areas such as Project Management/Ownership, Discovery and Design, and Delivering Solution Options.

• Proficient in crafting user stories with estimation/sizing and release planning.

• Certified Salesforce.com Administrator with either Sales Cloud or Service Cloud Consultant certifications.

• Additional Salesforce Certifications or accreditations are a plus, particularly AI Specialist, Community Cloud, Field Service Lightning Consultant, or CPQ Specialist.

• Detail-oriented with a keen eye for accuracy.

• Strong team player.

• Excellent communication capabilities.

• Open-minded and adaptable to change.

🏝️ Benefits

• Remote & In-Person: Whether you choose to work from our headquarters in Massachusetts, one of our regional hubs, or join the majority of our NeuraFlash team who work remotely, we prioritize keeping everyone connected and unified as one team.

• Travel: Be prepared to travel! For specific roles, travel is an exciting aspect of the job, with an expected commitment of up to 25%. If you enjoy adventure and don’t mind a bit of jet-setting, this role could be your chance to explore new locations while positively impacting clients.

• Flexibility: Need to take your dog to the vet, pick up the kids from school, or collect the in-laws from the airport? We understand that a perfect 9-5 isn't feasible. If you need to step out for any of these reasons, it’s no problem! We foster a culture of trust and understanding, valuing quality work over the hours it takes to complete it.

• Collaboration: Your voice matters! With a team of intelligent individuals, we actively seek suggestions and feedback on how to keep NeuraFlash thriving. Our executive team conducts town halls and company meetings to address all inquiries and suggestions, regardless of their scale.

• Celebrate Often: While we take our work seriously, we know how to have fun. Whether it’s an arm wrestling competition, a costume party, or an ugly holiday sweater day, our teams enjoy celebrating together. We work hard but also make time to appreciate both the big and small milestones.