Senior Salesforce Consultant, Managed Services

📋 Description

• Act as a Senior Consultant, managing functional delivery and execution for customers.

• Offer industry-leading practices and serve as a trusted advisor to clients.

• Utilize Salesforce and/or Amazon platforms (e.g., Experience Cloud, Service Cloud, Sales Cloud, Knowledge, Amazon Connect).

• Convert business requirements into scalable solution designs and configurations.

• Promote continuous improvement and innovation during long-term customer engagements.

• Lead the gathering of requirements and serve as the expert on Salesforce and/or Amazon platforms.

• Oversee onboarding activities for clients and team members.

• Collaborate with customers to define and manage the Backlog.

• Establish User Personas.

• Draft and refine User Stories.

• Break down User Stories into actionable Tasks.

• Manage 3–4 concurrent services engagements, supported by global delivery teams.

• Monitor budget consumption, timeline, and resource staffing according to contract terms.

• Take ownership of engagement status, risks, issues, and client communications.

• Execute routine and complex Salesforce configuration and enhancements.

⛳️ Requirements

• 3-5+ years of practical experience with the Salesforce platform, addressing complex use cases utilizing its full breadth.

• Extensive experience in business processes, technical consulting, or enterprise architecture.

• Strong understanding of the complete Salesforce Platform and its architecture; knowledge of Amazon products is an advantage.

• Eager and capable of learning new technologies.

• Excellent written and verbal communication skills.

• Client-facing experience in areas such as Project Management/Ownership, Discovery and Design, and delivering solution options to customers.

• Experience in writing user stories with estimation/sizing and release planning.

• Certified Salesforce.com Admin, holding either Sales Cloud or Service Cloud Consultant certifications.

• Any additional Salesforce certifications or accreditations are advantageous, particularly in AI Specialist, Community Cloud, Field Service Lightning Consultant, or CPQ Specialist.

• Detail-oriented with a strong focus on accuracy.

• Excellent team player.

• Strong communication abilities.

• Open-minded and flexible to change.

🏝️ Benefits

• Options for remote and in-person work.

• Travel opportunities up to 25%.

• Flexible work hours.