Senior Salesforce Consultant, Field Service

This is a fully remote position, open to applicants in Canada.

📋 Description

• Collaborate with our clients to outline requirements, propose solutions, and deliver results.

• Design and create top-tier implementations of Service Cloud and Field Service.

• Utilize Salesforce Solutions by configuring with point-and-click tools available on the platform, such as Process Builder and Visual Flows.

• Comprehend and utilize the Salesforce Platform to implement scalable solutions.

• Work alongside our Artificial Intelligence team to develop innovative Salesforce solutions for our clients.

• Stay updated with new technical knowledge and the latest Salesforce features and significant launches.

⛳️ Requirements

• Minimum of 4 years of project experience in a hands-on role.

• At least 3 years of experience with Salesforce in a development or configuration role.

• Familiarity with Customer Service and Field Service Business Operations, along with experience in solving complex use cases utilizing the full range of the Salesforce Platform.

• Practical experience in building Custom Applications, Lightning Experience, Field Service Mobile App Extensions, Visual Flows, Process Builders, and SLAs/Entitlement Processes within Salesforce.

• Knowledge of Release Management, Application Lifecycle Management, Development Lifecycle, Deployment Best Practices, and Governance.

• Client-facing experience in areas such as Pre-Sales Activities, Project Management/Ownership, Discovery and Design, and delivering solution options to customers, as well as Enterprise Application Architecture.

🏝️ Benefits

• Remote & In-Person: Whether you are based at our headquarters in Massachusetts, at one of our regional hubs, or among the more than half of our NeuraFlash, Part of Accenture Family members who work remotely, we prioritize keeping everyone connected and united as one team.

• Travel: Prepare to pack your bags and embark on an adventure! For specific roles, travel is an exhilarating aspect of the position, with an expected travel commitment of up to 25%. If you have a love for travel and don’t mind a bit of jet-setting, this opportunity could lead you to explore new locations while positively impacting clients.

• Flexibility: Whether you need to take your dog to the vet, pick up the kids from school, or collect the in-laws from the airport, we understand that a standard 9-5 schedule isn’t always feasible. If you need to step out for any of these reasons, it’s absolutely fine! We foster a culture of trust and understanding, valuing quality work over the hours spent achieving it.

• Collaboration: Your voice matters! Working with a team of intelligent individuals like ours makes it essential to welcome suggestions and feedback that help keep NeuraFlash, Part of Accenture thriving. Our executive team conducts town halls and company meetings to address any suggestions or questions, regardless of their size.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it’s an arm wrestling contest, a costume party, or wearing ugly holiday sweaters, our teams enjoy having fun. While we work diligently, we also make it a point to pause and celebrate both the significant and minor accomplishments together.