Senior Salesforce Business Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Solicit, collect, assess, and document information from diverse sources and stakeholders during business discovery and grooming sessions.

• Convert high-level information into detailed requirements and articulate user stories with acceptance criteria in the requirements management system.

• Align functional business requirements with Salesforce.com features and capabilities; create as-is and to-be process diagrams.

• Collaborate with various stakeholders to document business and functional requirements in Epics, User Stories, or Business Requirements Documents.

• Act as the primary conduit between business stakeholders, operations, and the technical team throughout the project lifecycle.

• Work closely with Developers, Solution Architects, and other delivery team members to ensure systems align with business needs.

• Actively contribute to discussions regarding solutions and architecture on the Salesforce platform.

• Facilitate Agile scrum ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Partner with the Scrum Team to refine user stories, engage in sprint execution, and identify and address team impediments.

• Coach and mentor the Scrum Team, leading to effective implementation while maintaining focus on tasks.

• Participate in testing cycles (UAT, Regression, and system), develop Test Plans and Test Cases, and lead UAT sessions with business stakeholders.

• Oversee feedback regarding enhancements and bugs, ensuring the quality of the solution output.

• Create project-specific documentation and deliverables, including User Guides, Quick Reference Sheets, Train-the-Trainer materials, data dictionaries, communication plans, and test plans.

• Conduct training sessions for end users.

• Evaluate requirements to generate wireframes, visual flows, process diagrams, and/or fit-gap analysis to propose solutions for business challenges.

• Identify and manage risks, issues, and dependencies, developing effective plans to escalate and mitigate them.

⛳️ Requirements

• Exceptional interpersonal, listening, verbal, and written communication skills.

• Strong analytical abilities with a keen eye for detail and accuracy.

• Capability to juggle multiple tasks in a collaborative team environment.

• Experience with both sandbox and production environments.

• Proven adherence to Salesforce.com best practices.

• Bachelor’s degree in business, Engineering, Computer Science, or a related field.

• Minimum of 7 years of experience as a Sr. Business Analyst/Scrum Master with comprehensive Salesforce implementation experience.

• At least 3+ years of experience across all phases of the Systems Development Life Cycle in an Agile-driven development environment.

• Minimum of 3 years of experience with the Salesforce platform, including configuration of sales, service, community clouds, and/or custom Salesforce applications.

• Strong proficiency in applying Agile/Scrum methodologies.

• Experience in conducting both simple and complex Project Demos and Sprint Demos.

• Excellent listening, verbal, written, and presentation capabilities.

• Strong analytical skills, with a focus on accuracy and attention to detail.

• Proficient in JIRA, Confluence, or other Agile project management tools.

• Skilled in Microsoft Word, Excel, PowerPoint, Project, Visio, Lucidchart, and SharePoint.

🏝️ Benefits

• Competitive Pay

• Paid Time Off

• Sick Leave

• Public Holidays

• STD/LTD

• Health and Dental

• 401(k)