Senior Salesforce Administrator

This is a fully remote position, open to applicants in Florida, +6 more states.

📋 Description

• Oversee system performance: Monitor system efficiency, promptly address issues, and apply patches to ensure peak functionality.

• Safeguard data integrity: Conduct regular data audits, handle data migrations, and apply best practices for maintaining data hygiene and quality throughout the organization.

• Manage user access and security: Set up roles, permissions, and access controls to ensure data protection and adherence to information security regulations.

• Streamline legacy configuration: Actively identify, retire, and refine technical debt, eliminate redundant fields, outdated automations (Workflow Rules/Process Builders), and unnecessary AppExchange packages to modernize and simplify our legacy Salesforce platform.

• Collaborate with leadership on AI initiatives: Work together to discover and implement AI-driven opportunities (e.g., Salesforce Einstein, Prompt Builder) that enhance operational efficiency and automate repetitive tasks.

• Promote process automation & collaborate with the business: Actively seek opportunities to automate essential cross-functional workflows using Salesforce Flow to minimize manual effort.

• Oversee the development lifecycle: Manage sandbox environments and adhere to a structured release management process for designing, testing, and implementing all system modifications.

• Collaborate on requirements: Work with cross-functional teams to collect business requirements and convert them into scalable, best-practice Salesforce solutions.

• Act as the primary support contact: Troubleshoot issues reported by users and resolve system errors for stakeholders across the organization.

• Equip end-users: Create and provide training materials and detailed system documentation (configuration specifics, process flows) to ensure effective system usage.

• Lead change communication: Take charge of informing platform changes, new features, and maintenance schedules to end-users and stakeholders.

⛳️ Requirements

• 5+ years of hands-on experience as a Salesforce Administrator.

• Extensive experience supporting intricate revenue and services operations with a thorough understanding of Quote-to-Cash processes.

• Required proficiency with Salesforce CPQ (Configure, Price, Quote).

• Preferred experience with Certinia (previously FinancialForce) in supporting Professional Services Automation (PSA) and/or ERP workflows.

• Strong working knowledge of Flow, Custom Objects, Record Types, Reports, and Dashboards.

• Active Salesforce Administrator Certification (Advanced Admin or CPQ Specialist is a significant advantage).

• Proven ability to manage system security, profiles, permission sets, and change control procedures.

• Extensive experience with third-party integrations and AppExchange packages.

🏝️ Benefits

• Employees can expect a comprehensive benefits package, including health and dental coverage, alongside a 401k plan with company matching.

• Achieve your ideal work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.

• Up to 4 weeks of paid bonding leave.

• Tuition reimbursement opportunities.

• Comprehensive Employee Assistance Program through TotalCare, offering free counseling 24/7/365, along with financial counseling, legal guidance, adoption assistance services, and more!

• 24/7 access to virtual medical care with Teladoc.

• Quarterly awards based on peer nominations.

• Regional discounts and perks.

• Opportunities to engage in charitable events and contribute to the community.