Senior Sales Operations Representative – South Central Enterprise

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Enhance the productivity of account managers through direct collaboration.

• Offer operational order management assistance and address order escalations via ServiceNow, Drop Ship Emergency, and Credit.

• Support account managers and field sales team members in creating quotes and processing orders.

• Ensure compliance with government, customer, seller, purchasing contract, DPAS, due-date, and SLA requirements.

• Coordinate order management for customer rollouts and significant projects in collaboration with Services and Project Management teams.

• Provide updates on the status of orders, quotes, and requests to sales colleagues and external customers.

• Process orders through SPS, AS400, Sales Order Router, Bid Router, Agiloft, and Synapse/Changepoint.

• Prepare and distribute product configurations along with customer quotes.

• Manage sales order routers and sales order manager screens, including the release of held orders.

• Facilitate and follow up on Customer Relations/ServiceNow requests.

• Train and mentor both new and existing team members.

• Utilize contract vehicles and pricing schedules for designated customers.

• Maintain in-depth knowledge of relevant products, contracts, and business segment requirements.

• Build trusted relationships with customers and provide support during account manager absences.

• Foster relationships with internal departments to deliver outstanding customer experiences.

⛳️ Requirements

• Minimum of 2 years of experience in Operations or Sales.

• Associate degree or equivalent relevant experience.

• Proficiency in Microsoft Office Suite.

• Strong oral and written communication skills.

• Effective interpersonal skills with the ability to tailor communication style to the audience.

• Capability to establish trusted relationships with both customers and colleagues.

• Ability to manage multiple priorities, adapt to evolving business requirements, and meet deadlines.

• Proven track record of proactive collaboration, relationship building, initiative, and creative problem-solving.

• Demonstrated capacity to provide exceptional customer interactions.

• Proven ability to undertake and successfully complete special projects.

• Preferred for CDW employees: minimum “Exceeded Expectations” PMP evaluation for at least two consecutive years.

• Preferred: Bachelor’s degree.

• Preferred: Yellow Belt Certification.

• Preferred: Partner Certification(s).

• Preferred: Previous experience in selling computer hardware, software, solutions, or services.

• Preferred: Certifications in Advanced Technology.

• Preferred: Familiarity with CDW systems including AS400/SPS, Certinia, and CPQ.

• Preferred: Consistent independent delivery of high-quality work and strong customer satisfaction on bi-annual effectiveness surveys.

🏝️ Benefits

• Annual bonus target of $30,000 subject to the terms and conditions of the plan.

• Comprehensive benefits package detailed at https://cdw.benefit-info.com/.

• Opportunities for professional development and internal/external training.

• Partner Product accreditation opportunities available.

• A collaborative environment that supports growth.

• An equitable, transparent, and respectful hiring process.