Senior Sales Engineer

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Spearhead the generation of new revenue by collaborating with sales and client management teams for both new and existing accounts.

• Oversee the solutions discovery process to articulate the technical, functional, and overall value proposition of our retailer and brand solutions.

• Prepare and present sales presentations, proofs-of-concept, strategic recommendations, and product demos in person as well as through screen share-hosted meetings.

• Assess the business goals, data, and systems integration requirements of prospective and current clients, suggesting effective strategies to address these needs.

• Develop and present ROI analyses and business cases that quantify revenue impact, margin enhancement, and risk mitigation for economic buyers and C-suite stakeholders.

• Engage with economic buyers and executive stakeholders throughout the sales process, translating technical capabilities into business impact narratives that facilitate deal advancement.

• Respond to RFIs and RFPs with well-structured, value-oriented responses.

• Synthesize and prioritize client feedback, as well as competitive and industry information, to advocate for improvements in product and service delivery.

• Relay market feedback to product management and services for incorporation into future product developments and service offerings.

• Collaborate across departments to ensure a smooth and strategic transition to service teams, sharing documentation of goals and requirements generated throughout the sales cycle.

⛳️ Requirements

• A minimum of 3 years of presales consultative experience OR direct management of an e-commerce program generating over $10 million in GMV, including hands-on management of channel management or marketplace integration platforms.

• Must be located in Central or Eastern Time Zones.

• A driven, polished, and technology-savvy professional.

• Practical experience in supporting teams to close six-figure contracts against seven-figure targets.

• Demonstrated experience utilizing a formal value-selling framework (e.g., MEDDICC or equivalent) in complex, multi-stakeholder sales cycles; capable of building and defending business cases at the executive and finance levels.

• Familiarity with common client challenges in the retail and/or e-commerce sectors.

• Knowledge of the retail partner ecosystem, including marketplaces.

• Experience with AI tools (ChatGPT, Copilot, Claude, etc.) to enhance and boost outcomes, including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation.

🏝️ Benefits

• Medical, dental, and vision benefits: Affordable healthcare plans and company HSA contributions, starting on Day 1.

• A 6% 401(k) match.

• Competitive time off package with 20 days of Paid Time Off, 9 Company-Paid holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and 1 Paid Volunteer Day; PTO increases to 22 days at 3 years of service, and to 25 days at 5 years.

• 12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.

• Accident, critical illness, and hospital indemnity insurance.

• Pet insurance.

• Legal assistance and identity theft insurance plans.

• Life insurance at 2x salary.

• Access to the Calm app and the Employee Assistance Program.

• $65/month remote work stipend for internet expenses.

• Culture and team-building activities.

• Tuition assistance.

• Career development opportunities.

• Charitable contribution match up to $250 per year.